Question

Deposit page won't load

Forum|Forum|5 years ago
May 28, 2021
17 replies
54 views

I'm trying to create a +New -> Bank Deposit

Every other page in the software seems to load but this one just shows a blank screen with the green paper icon hovering around like it's stuck loading.

I've deleted all cookies, my entire cache, tried incognito, tried three different browsers and a mobile device *and* two different company accounts and on none of these can I get the page to load.

I can't view deposits that were created previously either.

Please advise.

QuickBooks Online

R

Rea_M

Level 10

Good job in performing the all recommended troubleshooting steps to help isolate the issue about loading your Bank Deposit page in QuickBooks Online (QBO), @Sam De Pasquale.

Since you've already exhausted all the possible solutions for this matter, I encourage you to reach out to our Customer Care team this time. They have all the necessary tools to further investigate the cause of this issue and guide you with a fix. This way, you can get back to business in no time. To do this, here's how:

Sign in to your QBO company.
Go to the Help (?) menu.
Select the Search tab.
Click the Contact Us button.
Enter a brief description of your concern in the What can we help you with? field.
Select Continue.
Choose a way to connect (Start a chat or Get a callback). Make sure to initiate contact during support hours.

I've attached a screenshot below that shows the last five steps.

To learn more about bank deposits in QBO, you can refer to this article: Record and make bank deposits in QuickBooks Online.

Also, I'm adding this article to further guide you in managing your business's growth using QBO: QuickBooks Help Articles. It includes topics about data security, banking, and video tutorials to learn your way around QuickBooks.

Keep me posted on how it goes in the comments below. If you have other concerns about managing your deposits in QBO, I'll be glad to help. Stay safe always.

B

Business Buddies

I am experiencing the exact same problem within more than one of my clients accounts!!! I think this is a wider problem.

I can't click on an existing Deposit to open it, I just get a blank screen with an icon bouncing in the middle of the screen!

I was happening last night too and I was hoping the problem would fix over night, but still experiencing it this morning!

M

Mark_R

Moderator

I want to make sure this issue is taken care of, @Business Buddies.

One of the possible reasons why your Deposit screen won't load is due to a browser data issue. There are times that the browser store frequently accessed data, thus causing QuickBooks Online (QBO) to act weirdly. If you haven't yet, let's try logging in to your QBO account using a private browser. Press this shortcut key on your keyboard to open a private browser:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Option + P

Once logged in, go back and try to make a deposit again to double-check. If this works, it means that you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different one.

However, if the issue persists, I recommend reaching out to our QuickBooks Support Team. This way, they can further check on this matter and provide additional troubleshooting steps to get this fixed. They can also create an investigation ticket if other users are experiencing the same. To reach them, please follow the detailed steps shared by my peer Rea_M above.

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.

Please know that I'm just a reply away if you need any further assistance making a deposit in QuickBooks Online.

S

Sam De PasqualeAuthor

After I went to bed and woke up, this issue seemed to have resolve itself.

Guessing this was a technical issue on QB's end given the other replies.

Hopefully won't reoccur!

C

Cole_G

This still happens to me on and off. Currently I haven't been able to record a new deposit or view an old one since Tuesday. I've tried in a private window and I get the same thing - the page appears to load, but the little loading animation keeps playing, and I can't click on anything, I can't even go back to the home screen, I just have to close the tab.

T

TirzahC

Level 4

I can see how hard you tried here. No worries, I'll make it up to you to ensure you never have to deal with this again, Cole_G.

I've checked our records and there's no reported case about this one. We can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. If this behavior continues, we can add QuickBooks Online (QBO) as a trusted site to your browser. The security of your device can prevent the program from working.

If the same thing happens, I recommend contacting our Support team to investigate this further. They have the necessary tools that can determine the root cause of the issue.

Select the Help menu.
Click Contact us.
Enter '' not able to record deposit'' in the field and select Continue.
Choose a way to connect with us.

I've attached an article about fixing different issues in operating banking and other relevant topics.

Please let me know how it goes or if you have any other concerns recording your deposit. I want to make sure everything is taken care of for you. I'm always here to assist. Have a good one!

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