Error placing purchase order

Hi there, @userespiryakova. Based on your screenshot, it looks like both your supplier and purchase order are set to USD, so QuickBooks shouldn’t be asking for an exchange rate. The error about the missing exchange rate means QuickBooks Online couldn't find a currency rate for your purchase order date. This is often due to a mismatch between the vendor’s currency and the purchase order, or the vendor is set to a foreign currency and the exchange rate box is left empty. Sometimes, it just means there’s no exchange rate available for that date.

Confirm the vendor's currency matches the currency used in the purchase order. You can check this in Expenses & Bills > Vendors.

When creating or editing the purchase order, set the date to a recent day where exchange rates are available. To do that, go to the Gear icon > All Lists > Currencies. Find your vendor's currency, click Edit currency exchange, and adjust the date from the Market Rate. You can also use the calendar icon to see available dates.


To adjust your currency rates, select Your Rate and then Save.



For more information about how exchange rates work in QuickBooks, check these resources:

Working with exhange rates
Learn about exchange rates

Since you’re still seeing the error even though everything’s set to USD, it’s best to reach out to our Live Support Team. They can take a closer look in your account and uncover what's causing the error through a screen-sharing session.

Let us know if you have further questions or concerns.  

Both the supplier and the purchase order are in the same currency, the dollar.
And the purchase order date is recent, either late March or early April.
And none of your suggestions help.

Thanks for coming back and clarifying those details, userespiryakova. Since both your supplier and the purchase order are set to your home currency (USD), QuickBooks shouldn't ask for an exchange rate at all.
 

Usually, this error only appears if the vendor is set to a foreign currency and the exchange rate box is left empty, or if the purchase order date is set to a future date that doesn't have a market rate yet.
 

However, if you have confirmed that everything is set to your home currency and the date is correct, but you’re still experiencing the issue, it may be a technical problem that needs further investigation. In this case, I recommend reaching out to the Live Support team to review this further..
Feel free to reply to this post if you have more questions. We’re here to help.