error while in Multi User mode

Hey there! I'm glad to see you've done some troubleshooting steps, @deerepointit123.

These are the reasons why the multi-user mode won't work and kick out some of your users:

• The hosting settings are not correctly configured.
• A firewall or antivirus software does not allow communication between user computers.
• The database server is unable to open the company file.
• Windows file permissions are not correctly set.

To troubleshoot this, first visit the folder permissions on your server computer to ensure that the folder holding your company files has permission to be on your network. Then, install the QuickBooks Data Server on your computer so that the company files will be shared with other computers on your network.

After that, set the Windows admin rights to change the firewall setting and folder permissions. Once done, turn on the hosting on your server computer.

We're one reply away if you have additional questions.

@deerepointit123 

Which QB Desktop year version do you run?

  Thank you for responding,  Only the server is set to host and I already have the data base server installed I checked the firewall settings and anti virus both are set to allow QB applications for some reason though I always get QB monitoring is not running on this PC error but when I check services it is always running and set to automatic.

We are using Desktop 2024

Try opening the sample file in multiuser mode. Did you encounter the same problem?