Local back up issues

I want to stop this from happening to you, @Nonee. I have various solutions. 

Thanks for doing some basic troubleshooting steps before posting here in the Community. The steps you've done are the best starting point to resolve the issue. We can work together to fix the problem that wasn't resolved during the rebuilding process.

To begin, ensure that your QuickBooks Desktop is in the latest release. This way, you always have the latest features and fixes. You can press F2 on your keyboard to see the version you currently use. 

If it's updated and the issue persists, I'd recommend utilizing the File Doctor feature to fix company file issues. I'll show you how: 

1. Download the QuickBooks Tool Hub version (1.5.0.0). 
2. Open the file you downloaded (QuickBooksToolHub.exe).
3. Agree to the terms and conditions. Then follow the on-screen instructions. 
4. Open the tool hub and select Company File Issues.
5. Choose Quick Fix my File.
6. Click OK when done. 

If you see the same error, follow Steps 3 to 5 in this article: Fix company file and network issues with QuickBooks File Doctor.

However, if the problem continues, I'd suggest saving the backup to your local HD, then copying them to the external or cloud drive folder. 

Moreover, check out these articles below on how to back up using Intuit  Data Protect and fix general company file problems in QuickBooks:

• Make a backup with Intuit Data Protect
• What to do if you can't open your company file in QuickBooks Desktop

Lastly, may I ask for a screenshot of the error? This way, I can further investigate the error and provide you with the most suitable solution. 

I'll be waiting for your response. Feel free to leave a message below, and I'll get you back. Keep safe, Nonee. 

@Nonee 

How big is your file size? Are you able to backup on your local drive?

I don't know how to do a screen shot to you, but I just copied and now I'll paste.  I just did a quick fix but haven't checked yet, but based on what the problems are below, is what I don't understand.  Three of the 4 problems are bank feed issues.  I don't do online banking through quickbooks and never have so not sure how that even shows as an issue.  The other says I have an account labled American Express.  I do not.  Therein lies my problem, lol.  So I think I've given you the file below.

Thanks

Thank you for getting back and providing us with more details of the concern that you're having, @Nonee.

Since you're still having an error after trying the steps provided by my colleague above, I suggest reaching out to our Customer Support team. They can get into your account in a secure environment and help you in resolving it. 

Follow the steps below on how to reach them:

1. From your QuickBooks Desktop account, click the Help menu at the top.
2. Select QuickBooks Desktop Help.
3. Provide some information about this concern in the search box.
4. Click the Contact Us link at the bottom of the window.
5. You'll now be provided with a few support options.

You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.

Here's also more information on how to use your backup company file to restore your company file in QuickBooks Desktop: Restore a backup of your company file.

Let me know if there is anything else that I can help you with your company file.​ I'm always here ready to help. Have a wonderful day!

@Nonee 

Your information is limited. Chat Support and ask Data Service to fix your file. Otherwise, you have to purchase a 3rd party file repair service.