We currently have an ongoing issue where the category lists aren't showing from the drop-down when creating bills, expenses, or checks in QuickBooks Online. Rest assured that our product engineers are diligently working on a fix.
To ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-55159. To reach our support team, please follow the steps below:
Sign in to your QuickBooks Online account.
Click the Help button.
In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
Hit Contact Us.
You can also check out this link for another way of reaching out to our support team and its support hours: QuickBooks Online Support.
For now, you can visit our blog site so you'll be able to get the latest news about QuickBooks and what our Product Care Team is working on.
Thank you for your patience while we're working on this. If you have any other questions, feel free to comment below. Have a great day.
Though there's no workaround formulated for INV-55159, you can carry on inputting your expenses. Once the issue is resolved, just go back to the transaction to categorize multiple expenses at the same time. Here's how:
Click Expenses from the left navigation bar.
Tap the boxes of the expenses you'd like to categorize and click the Batch Actions drop-down list.