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Level 1

Missing category list

Hoping someone can help! I have a problem when entering a new transaction. I no longer have a drop down list option in the category list, the only option it to 'add new.'

Also, on the expenses transactions page, the lists are all now blank in the category section.

This was fine the last time I logged on>

Please help!

Thank you


3 Comments 3
QuickBooks Team

Missing category list

Glad to have you here in the Community, @TCB246.


We currently have an ongoing issue where the category lists aren't showing from the drop-down when creating bills, expenses, or checks in QuickBooks Online. Rest assured that our product engineers are diligently working on a fix.


To ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-55159. To reach our support team, please follow the steps below:


  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
  4. Hit Contact Us.


You can also check out this link for another way of reaching out to our support team and its support hours: QuickBooks Online Support.


For now, you can visit our blog site so you'll be able to get the latest news about QuickBooks and what our Product Care Team is working on. 


Thank you for your patience while we're working on this. If you have any other questions, feel free to comment below. Have a great day.

Level 1

Missing category list

Thank you for your help.

In the meantime can I carry on inputting my expenses.

Thank you.

QuickBooks Team
QuickBooks Team

Missing category list

Thanks for coming back, TCB246.


Though there's no workaround formulated for INV-55159, you can carry on inputting your expenses. Once the issue is resolved, just go back to the transaction to categorize multiple expenses at the same time. Here's how: 

  1. Click Expenses from the left navigation bar.
  2. Tap the boxes of the expenses you'd like to categorize and click the Batch Actions drop-down list.
  3. Select Categorize selected.
  4. Choose the category you want, then Apply.

To learn more about recording, editing, and deleting expenses, see the Enter and manage expenses in QuickBooks Online (QBO) article. Feel free to visit our Expenses and vendors page for more insight about managing your expense transactions in QBO.


I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Have a great weekend. 

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