No recipient email when using Send Forms
- September 24, 2025
- 1 reply
- 3 views
Last week I noticed that suddenly when using the Send Forms function to send out invoices, the primary recipient (or To:) email address was blank - as shown in the screen shot below. The only thing I have changed recently was a payroll update. In the past this always worked as expected. If there is a copy recipient (or Cc:) that address does show up.
This issue only occurs when I have the Preferences for Send Forms set to Outlook. If I change the setting to Web Mail then the primary recipient email address does appear, but when I hit the 'Send Now' button then I am asked to set up my email - which takes me to the Preferences screen. If I change the setting to Outlook, then the invoices are actually processed and mailed out. But when I go back into the Send Forms screen after that, the recipient address is once again blank. So I am stuck in a loop of having to set the Send Forms preference to Web Mail, change it when I am actually sending out invoices, and then change it back to Web Mail afterward.
Is anyone else experiencing this after the recent payroll update or after some other type of software update?