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C
cbicattle69
May 11, 2022
Question

Packing Slips in Desktop 2022 version

  • May 11, 2022
  • 11 replies
  • 66 views

I recently upgraded to Quickbooks Desktop Pro Plus 2022 as I was getting ready to lose my payroll features. I have used create invoice for a customer, then printed the packing slip to pack their product box, in the 2019 version and for a week in the 2022 version.

 

In the middle of invoicing orders today, the packing slip feature stopped working. I used to be able to print it from the invoice print drop down menu. The packing slip tab is still there, it just prints the invoice.

    11 replies

    C
    Carneil_C
    Level 6
    May 11, 2022

    Thank you for laying out the details of your concern, @cbicattle69.

     

    I'd also feel the same when something isn't working unexpectedly. I'm here to provide additional troubleshooting steps so you can seamlessly print your packing slips.

     

    Users may encounter issues like this when experiencing discrepancies in the company files that result in data damage. We can use the Verify and Rebuild tools to get this resolved. Before we get started, please ensure that your QuickBooks Desktop is updated.

     

    Here’s how:

     

    1. Go to Window, then Close All.
    2. From the File menu, click Utilities.
    3. Select Rebuild Data.
    4. Follow the on-screen instructions to back up your data.
    5. When the tool finishes, select OK.
    6. Go to the File menu, then click Utilities.
    7. Click Verify Data, then select Rebuild Now once QuickBooks finds an issue with your company file.

     

    Check this article for more details about the troubleshooting steps: Fix company file and network issues with QuickBooks File Doctor.

     

    Alternatively, you may want to check this guide here that lists all the possible troubleshooting steps if in case you’ve encountered printing issues using the program: Resolve printing issues.

     

    Stay in touch if you have any other questions or printing concerns in QuickBooks Desktop. I’ll be right here to answer them for you. Enjoy the rest of the day.

    C
    cbicattle69Author
    May 12, 2022

    I did run the rebuild company file. It found a couple minor issues, but did not fix the problem.

     

    I do not have trouble printing. The problem is once an invoice is created and I go to the print tab, I can no longer get a packing slip to print. Up until mid afternoon yesterday, if I chose to print a packing slip, that is what printed. Now when I chose the packing slip tab, it only prints the invoice.

     

    Does the Pro Plus 2022 version allow printing Packing Slips?

     

      Tori B
      Tori BQuickBooks Team
      QuickBooks Team
      May 12, 2022

      Hi there, @cbicattle69.

       

      Thanks for taking the time to try the steps provided by my colleague above and letting us know that didn't resolve your issue. 

       

      Please know that all packing slips are very similar to invoices. The only difference between the two are packing slips do not have a dollar amount, whereas an invoice does. 

       

      Let's double check that your default packing slip is correct in your preferences. Once you updated, it may be possible that the default was changed during the process. Here's how:

       

      1. Go to the Edit menu at the top.  
      2. Choose Preferences. 
      3. Click on the Sales and Customers tab on the left menu. 
      4. Tap on Company Preferences at the top. 
      5. Choose the correct default packing slip template. 

       

      If you see that the correct template is already selected, would you mind to share a screenshot of the packing slip you see? This way, I can take a deeper look at it to further investigate this matter. 

       

      I'll be sure to keep an eye out for you reply and look forward to chatting with you soon. Take care! 

       

       

      N
      Nicole333
      August 10, 2022

      I also am trying to find a way to print packing slips.  when I am in an invoice and go to print, I can select packing slip.  But when I go to preview or print it, it prints as an invoice.  How do I correct this?

        A
        Anonymous
        August 10, 2022

        I appreciate you for joining the thread, @Nicole333.

         

        Let me assist you with printing the packing slip correctly in QuickBooks Desktop (QBDT).

         

        There are several reasons why your company file is not printing the packing slip correctly. We have methods to get this fixed. Thus, we can run the QuickBooks Tool Hub for Quick Fix Programs to sort out this matter and fix common errors.

         

        To use the tool hub, you must first close QuickBooks. Then let’s proceed with downloading the program to your computer. Here’s how:

         

        1. Close QBDT.
        2. Download the most recent version of the QuickBooks Tool Hub. Save it somewhere you can easily find it (like your Downloads folder or your Windows desktop).
        3. Open the file you downloaded (QuickBooksToolHub.exe).
        4. Follow the on-screen steps to install and agree to the terms and conditions.
        5. Double-click the icon on your Windows desktop to open the tool hub once the installation is complete.

         

        From the program, run the QuickBooks PDF & Print Repair Tool. I’ll show you how:

         

        1. Select Program Problems from the QuickBooks Tool Hub.
        2. Select QuickBooks PDF & Print Repair Tool.
        3. Then, attempt to print, email, or save as a PDF from your company file to test.

         

        Furthermore, you can check out this article for more details on resolving printing issues in QuickBooks Desktop: Troubleshoot PDF and Print problems with QuickBooks Desktop

         

        Moreover, I’m adding this article for further information to fix printing issues from QuickBooks: Resolve printing issues

         

        If the issue persists, I recommend you contact our Techincal Support Team. This way, they can thoroughly check and initiate a further investigation by printing the packing slips. You can reach out to them by following the steps provided by my peer above, DebSheenD.

         

        Let me know if there’s anything else that I can assist you with printing transactions. The Community always has your back. Stay safe!

        B
        Bentwood
        August 12, 2022

        Hello, We are having a problem printing Packing Slips.

         

        Tonight when attempting to print a Packing Slip for a shipment that has been invoiced but not shipped, I finally got it to print but it did not print the "Ship To:" Information on the Packing Slip. Mind you that all of the other information on the order/invoice was printed as to "Quantity-Item Code-Description"

         

        I never had problems with the earlier QB DT 2019.

         

        I have downloaded the QB Tool Hub and followed the utility to address print and pdf but that was zero help. Still prints the packing slip but the ship to address of the customer is not populate....

        B
        Bentwood
        August 12, 2022

        Update to my issue with Packing Slip printing. I downloaded and ran that QB Tool Hub repair on Printing and PDF mentioned in an earlier post. After that I reopened QB DT 2022 and attempted to print the same Packing Slip. Again the Packing Slip printed but it left blank the "Ship To:" section.

         

        I next went back to the Sales Receipt and found there is no option to print a Packing Slip there, so I was confused earlier about the printing problem and where it was. Nonetheless the problem with printing the Packing Slip for an Invoiced order remains.

        C
        Carneil_C
        Level 6
        August 12, 2022

        I know you're putting so much effort and time into getting a resolution to your concern, @Bentwood. Rest assured, I'm here to point you in the right direction of support to sort out this concern with packing slips in QuickBooks Desktop.

         

        Beforehand, I appreciate the workaround you performed to print those packing slips. Since the Ship To information is unable to show up on your packing slip when printed, I recommend reaching out to our QuickBooks Desktop Support team. This way, you'll be able o have a screen-sharing session with and pull up your account in a secure environment and have them investigate this matter for you.

         

        Here's how you can reach out to them:

         

        1. Go to Help menu, then select QuickBooks Desktop Help.
        2. Select Contact Us.
        3. Give a brief description of your issue, then select Let's talk, and then choose a way to connect.

         

        You may consider checking our available hours when contacting them to ensure we address your concern on time.

         

        Alternatively, you may want to check this guide here that lists all the possible troubleshooting steps if in case you’ve encountered printing issues using the program: Resolve printing issues.

         

        Stay in touch if you have any other questions or concerns about the packing slip in QuickBooks Desktop. I’ll be right here to answer them for you. Enjoy the rest of the day.

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