Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
J
JimmyT1
May 6, 2021
Question

QB220 Pro random crashes on client PCS

  • May 6, 2021
  • 1 reply
  • 10 views

The issue of Quickbooks 2020 pro on a Windows environment, crashes randomly thought-out the user session.

Completely stripe hosting server 2019 of QB2020, including all registry files. Reinstall fresh copy on server.

No errors in server event viewer.

Used QBToolHUB & File doctor with same results.

However, the following error in event viewer on client pcs (Win 10 Pro).

 

An unexpected error has occured in "QuickBooks Desktop Pro 2020":

DB error -308 ErrorMessage:'Connection was terminated' from file:'src\dmsqlprefattribute.cpp' at line 151 from function:'DMPrefAttribute::IDBPrefAttribute::DBLoad'

 

 

An unexpected error has occured in "QuickBooks Desktop Pro 2020":

ExecuteQuery failed (DETAIL AVAILABLE), error id: -6019, sub id: 0, 'Succeeded', ''

 

An unexpected error has occured in "QuickBooks Desktop Pro 2020":

DQE execution failed. Could not retrieve COUNT(user name).

 

An unexpected error has occured in "QuickBooks Desktop Pro 2020":

DB error -101 ErrorMessage:'Not connected to a database' from file:'src\dmsqltransaction.cpp' at line 173 from function:'DBMgr::SADMTransaction::DBSQLCommit'

 

Any guidance would be appreciated.

 

Jimmy

 

 

 

1 reply

S
SarahannC
Level 9
May 6, 2021

Hello there, Jimmy.

 

I really appreciate you for adding a screenshot along with the details of your concern.

 

We can run the verify and rebuild data to fix these errors. This also helps to resolve minor data issues within your company file. 

 

The initial step is to select Windows and then opt for close all option. Then, verify data. They're required to select File and then Utilities option. The steps below will guide you further:

 

  1. Then, go to the File menu. 
  2. Select Utilities. 
  3. Click Verify Data. 

To Rebuild: 

  1. Go to the File menu. 
  2. Select Utilities. 
  3. Click Rebuild Data. 

 

If the issue persists, I suggest running a clean install. A clean install fixes issues that keep you from opening your company file and a few other situations. Another way is to use the QuickBooks File Doctor. For the complete steps, I've added this reference as your guide: Fix company file and network issues with QuickBooks File Doctor.

 

If you need additional resources in the future, you can also read our help articles. 

 

Let me know if there's anything that I can help with. Keep safe always.

J
JimmyT1Author
May 6, 2021

HI Sarah,

 

1. perform backp

2. Verify data, 4 errors found

3. rebuild data 4 errors fixed

 

Will verify the result tomorrow, in a working environment, then post result.

Thanks Again,

Jimmy

 

J
JimmyT1Author
May 7, 2021

Still happening, even after clean install

 

Event viewer error

An unexpected error has occured in "QuickBooks Desktop Pro 2020":

Got unexpected error 5 in call to NetShareGetInfo

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement