QB220 Pro random crashes on client PCS

Hello there, Jimmy.

I really appreciate you for adding a screenshot along with the details of your concern.

We can run the verify and rebuild data to fix these errors. This also helps to resolve minor data issues within your company file. 

The initial step is to select Windows and then opt for close all option. Then, verify data. They're required to select File and then Utilities option. The steps below will guide you further:

1. Then, go to the File menu. 
2. Select Utilities. 
3. Click Verify Data. 
   

To Rebuild: 

1. Go to the File menu. 
2. Select Utilities. 
3. Click Rebuild Data. 
   

If the issue persists, I suggest running a clean install. A clean install fixes issues that keep you from opening your company file and a few other situations. Another way is to use the QuickBooks File Doctor. For the complete steps, I've added this reference as your guide: Fix company file and network issues with QuickBooks File Doctor.

If you need additional resources in the future, you can also read our help articles. 

Let me know if there's anything that I can help with. Keep safe always.

HI Sarah,

1. perform backp

2. Verify data, 4 errors found

3. rebuild data 4 errors fixed

Will verify the result tomorrow, in a working environment, then post result.

Thanks Again,

Jimmy

Still happening, even after clean install

Event viewer error

An unexpected error has occured in "QuickBooks Desktop Pro 2020":

Got unexpected error 5 in call to NetShareGetInfo

Hello @JimmyT1,

Thank you for sharing the troubleshooting steps you tried to get rid of the error message you received QuickBooks Desktop suddenly crash. Since the issue persists, I'd recommend contacting our Customer Care Support.

With their tools, one of our specialists can pull up your account on file and create a case number to let our engineering team look further what the root cause of this problem. You can do so by following the steps below:

1. Go to Help.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Under What can we help you with, select Search for something else.
5. Enter the error message in the Tell us more about your question: field.
6. Choose a channel where you wanted to comment with our dedicated team.

In addition, here's an article you can read to learn more about when are you able to connect with our support: Contact QuickBooks Products and Services Support.

Lastly, I've also included this reference helpful with a compilation of articles you can use while working with us: Browse all Articles for your QuickBooks Product.

If you have any follow clarifications with this or other concerns with QuickBooks navigation and task entry, please let me know in the comments below. I'll be here to lend a hand.