Thanks for reaching out to us, @ggamble17.
The error message you see when accessing QuickBooks Online (QBO) in Chrome could be due to corrupted cache files in your browser. Let's perform a few troubleshooting solutions to isolate the issue.
You can begin by opening a Chrome incognito browser and logging into your QBO account. Here's the keyboard shortcut:
- Google Chrome: CTRL + Shift + N
If it fixes the issue, let's clear the cache in your browser to start fresh and ensure optimal performance. If not, I recommend contacting QuickBooks Online Support. This way, they'll be able to perform a screen-sharing session or may create a case for investigation. Here's how:
- Sign in to your QuickBooks Online company. Click Help (?).
- Choose an either tab to get started: Assistant or Talk to a human.
- Search Contact Us.
- Start a chat with a support expert.
Please feel free to check out this post to learn how to deal with future browser issues: Troubleshooting browser problems.
Click the Reply button below if you need further assistance with managing access in QuickBooks Online. We're always here to help. Take care, ggamble17.
