QBO Renewal Problem

Good day, hussainbtk. 

I'll make sure you'll be able to log in to your QuickBooks Online (QBO) account.

Let's perform some basic troubleshooting steps to make sure the issue isn’t browser-related. It’s possible that local internet cache files are the reason for this unexpected behavior. 

Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If you log in without seeing the message while browsing privately, your browser may have caused the issue. Let's fix it by clearing cached data and Intuit-specific cookies.

You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. 

I'm also adding these articles to learn how to resolve common sign-in issues in QBO:

• Get help if you can't sign in to your QuickBooks Online account
• Fix common sign-in errors

Don't hesitate to reach out to me again if you need more help signing in to QuickBooks. Take care and have a good one.

I tried different browsers, different mobiles and even VPN. Nothing works for me.

Joining this thread, hussainbtk.

I'd like to take this opportunity to help you fix the error message and ensure you'll be able to manage your subscription for QuickBooks. 

As long as you're using the accepted payment method, we still gets the payment for the QuickBooks subscription based on the information you entered in the Billing section.

In your case, we can start updating your payment method or some of the information that needs to update. This keeps your account accurate and lets everything go smoothly for your QuickBooks account.

Let's make sure that the new card has a US-based billing address and is currently active to avoid notification errors. At this time, QuickBooks only accepts the following debit and credit cards: Visa, Mastercard, and Amex and Discover. 

However if you're still getting the same issue, let's contact one our support team. They can use their tools and check what's causing the error message and fix it for us.

To learn more about managing your billing and subscription information, you can open this article: Manage billing, payment, and subscription info in QuickBooks Online.

I'd also appreciate it if you could keep us updated after the call. The Community is always here to help in any way we can.

I think you need to clearly read my question!

I can't pass through this message:

Hello you can do it

Sign in to your QuickBooks Online company.
Select Settings ⚙.
Under Your Company, choose Account and settings.
Select Billing & subscription, then Resubscribe, and enter the updated billing information.
Select Subscribe.

DunkinUniversity

I appreciate your time and patience getting back to us, hussainbtk. I'd be glad to point us in the right direction to fix this matter as soon as possible.

I know that you already reached out to our chat support team thus, I would still recommend you talk with our QuickBooks Online Support one more time. That way, they can securely look into your account to investigate the core of the issue and provide a solution or a workaround for you to get through the error message.

Since you're unable to log in to your account, I'll just provide you this article for more details: QuickBooks Online Support. In this article, you can see the support hours and the phone number of our Customer care Team.

Please let me know in the comment section if you need further assistance. I'll get back to you as soon as possible. Stay safe!