Quickbooks app does not open

Welcome to the Community,

To start, let's make sure that you're using a device that is compatible with the QuickBooks Online (QBO) mobile app. See the bullets below:

• For Apple products, your device will need to be running iOS 11.1 or newer.
• For Android products, your device will need to be running Nougat 7.1.1 or newer.

For reference, read the OS Version supported table in this article: Compare mobile app features.

If verified that you already use the said version, we can perform some mobile app troubleshooting steps to sort out the issue. Let's start with clearing the cache. Follow along below to get started:

For iOS devices: 

1. Select the menu at the top right.
2. Then, choose Help & Feedback.
3. Next, click Refresh Data and select Refresh.

For Android devices: 

1. Select the menu at the top right.
2. Next, choose Settings.
3. Then, select Refresh Data and click Yes.

Once done, open your app again and check if you can now see the Transaction page without issue. If the same thing happens, I recommend uninstalling and reinstalling the app to refresh the background processes. 

For any concerns you may have about managing your transactions using the QBO app, please don't hesitate to leave a reply below. I'm always around in the Community to help. Have a good one. 

Hi!

As I told in the first post, this problem started a few days ago.

I use Iphone since day one I work with Quickbooks, my IOS is up to date as always (17.4.1) and the version of the Quickbooks that is running now is 24.05.2

As mentioned I deleted many times and re install the app and at this moment this is the only time the app works, after load my company data, and before some time idling when I have to open it again, same thing happens, first screen with Intuit / Turbotax / etc pops up and instead of the face recognition or any log in page it stays with the little thing spinning in the middle of the screen.

I believe I did everything possible but so far it remains the same.

Hi!

As I told in the first post, this problem started a few days ago.

I use Iphone since day one I work with Quickbooks, my IOS is up to date as always (17.4.1) and the version of the Quickbooks that is running now is 24.05.2

As mentioned I deleted many times and re install the app and at this moment this is the only time the app works, after load my company data, and before some time idling when I have to open it again, same thing happens, first screen with Intuit / Turbotax / etc pops up and instead of the face recognition or any log in page it stays with the little thing spinning in the middle of the screen.

I believe I did everything possible but so far it remains the same.

Hi!

As I told in the first post, this problem started a few days ago.

I use Iphone since day one I work with Quickbooks, almost 10 years, my IOS is up to date as always (version 17.4.1) and the version of the Quickbooks that is running now is 24.05.2

As mentioned I deleted many times and re install the app and at this moment this is the only time the app works, after load my company data, and before some time idling when I have to open it again, same thing happens, first screen with Intuit / Turbotax / etc pops up and instead of the face recognition or any log in page it stays with the little thing spinning in the middle of the screen.

I believe I did everything possible but so far it remains the same.

Let me direct you to the right support to fix your app issue, Marco.

I can see that you've already exhausted all the possible troubleshooting steps to resolve the issue. And yet, you're still experiencing the same. With this, I recommend contacting our support team so they can take a look at this and investigate further. They have the tools to pull up your account in a secure environment. To do so, follow the steps outlined below:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Go to the Search tab, then Select  Contact Us.
4. Choose Get a callback.
   

In addition, you can use this chart to compare feature availability on supported devices. Check out this article for more details: Compare Mobile App Features.

You can always let me know if you have questions about QuickBooks applications. We're always right here to help you. 

Problem was not solved, all these solutions were already tried many times.

During the day in the field I have to log in use a browser because the app does not open!

I have had this issue numerous times. I go to IPhone App Store and check for updates. This occasionally solves the issue. I too have deleted the app and re-installed, again works occasionally. I’m finding this is happening at least 2/3 times a week now and find it very frustrating with no answers.