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jh2399
Level 3

QuickBooks Automatic Backup

Hello Everyone.

 

I am running the QuickBooks Premier 2019 (the desktop version of QuickBooks) in multi-user mode, and in the past my automatic backups were running, and apparently about two months ago they quit working. Thankfully we have other albeit less accessible forms of backup so we were still able to restore from that. How do I go about fixing this? Is there something I have to do on my PC, or maybe the server where QuickBooks is running?

 

I've attached some photos of how I have everything setup. Any help would be appreciated!

Quickbooks Automatic Backup-1 Quickbooks Automatic Backup-2 Quickbooks Automatic Backup not Running

Solved
Best answer September 08, 2020

Best Answers
jh2399
Level 3

QuickBooks Automatic Backup

While I appreciate the responses from the QuickBooks team, the solution for me was as follows:

 

I followed the directions of the individual at THIS POST which was essentially to open your task scheduler on the machine where you're trying to setup the automated backups and change the option that says "Configure For:" to "Windows 10" on the task titled <Your Company File Name> ##########.

 

If I didn't find that post I would have never found the connection, as we upgraded all of our machines to Windows 10 in July.

View solution in original post

17 Comments 17
Pabz_L
QuickBooks Team

QuickBooks Automatic Backup

Hello, @jh2399.

 

Thank you for sharing detailed information. Let me provide you some troubleshooting steps that will help you fix this issue on your Intuit Data Protect.

 

First, you’ll have to update your QuickBooks to the latest release.

 

Here’s how.

 

  1. Open your QuickBooks Desktop. 
  2. Click the Help button located at the top.
  3. Select Update QuickBooks Desktop.
  4. Click the Update Now tab, and scroll down and put a checkmark on Data Protect.
  5. Then, click the Get Updates button.

 

Once done, update your Intuit Data Protect to the latest release to avoid errors or unexpected behaviors. This will also ensure that your backups go smoothly.

 

  1. On your desktop toolbar, select the up arrow ^ It’s usually in the lower-right corner near the clock, and look for Intuit Data Protect icon.
  2. Right-click on the icon and select About Intuit Data Protect.
  3. Click the Update button.

 

I’m adding here an article on how to fix issues when you can’t back up your QuickBooks Desktop file with Intuit Data Protect: Troubleshoot Intuit Data Protect

 

Please leave a comment below if you need further assistance. I am here to help. Keep safe.

jh2399
Level 3

QuickBooks Automatic Backup

My QuickBooks says that it already has Intuit Data Protect installed, however, I don't have any process like that running in my taskbar, or do I see anything called that installed in my QuickBooks folder.

jh2399
Level 3

QuickBooks Automatic Backup

.

CharleneMae_F
QuickBooks Team

QuickBooks Automatic Backup

Allow me to jump in on this thread, jh2399.

 

Once you're done setting up Intuit Data Protect (IDP), it will automatically start every time you open QuickBooks or your computer. You don't have to perform anything to get a backup. If it won't start up, we'll have to set up the IDP again.

 

Here's how:

  1. Open QuickBooks on the computer or server that stores your file. If you don't know where that is, press F2 in QuickBooks.
  2. Go to the File menu. 
  3. Select Back Up Company and then Set Up/Activate Online Backup.
  4. Sign in with the email you used when you signed up. 
  5. Once the setup is complete, select Continue.
  6. Select your QuickBooks company file, then select Continue. If you have the entire PC plan, select the folders you want to back up. Then, select Continue.
  7. Select the checkbox for Back up local selected documents, then select Continue.
  8. Choose the files and folders you’d like to back up, then select Continue.
  9. Schedule your daily backup, then select Continue.
  10. Set up your notifications settings, then select Continue.

 

The first backup may take several hours. It depends on the number of files and their size.

 

Since IDP backs up your files and folders automatically, you can also back up manually at any time.

 

Additionally, just in case you can’t back up your QuickBooks Desktop data file with IDP, you can check out this article to fix this: Can't back up with Intuit Data Protect?.

 

I'm always here to lend a hand if you need help with QuickBooks. Keep safe.

jh2399
Level 3

QuickBooks Automatic Backup

While I appreciate the responses from the QuickBooks team, the solution for me was as follows:

 

I followed the directions of the individual at THIS POST which was essentially to open your task scheduler on the machine where you're trying to setup the automated backups and change the option that says "Configure For:" to "Windows 10" on the task titled <Your Company File Name> ##########.

 

If I didn't find that post I would have never found the connection, as we upgraded all of our machines to Windows 10 in July.

rpspiker
Level 1

QuickBooks Automatic Backup

Open Task Scheduler

Go to the QB Backup task

Open task properties

On the General Page at the bottom is an option for Configure For: 

    Use the drop down and select Windows 10

 

 

kdoggg
Level 1

QuickBooks Automatic Backup

Task Scheduler -> QB backup task -> Edit properties

You many also need to change the task to you as administrator.

taskSchedulerProperties.png

Leo_N
Level 2

QuickBooks Automatic Backup

Hmm, I changed mine to the "Windows 10" setting and it is still not running, I am getting an "0x2" as the last run result in the task scheduler.

 

 

JenoP
QuickBooks Team

QuickBooks Automatic Backup

Hi there, Leo_N.

 

It looks like we have an open investigation about scheduled backup that are not running in Windows 10. Please reach out to out Technical Support Team so they can get your account details and add you to the list of affected users. 

 

Here's how to reach out to them:

 

  1. Go to the Help menu, then select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Give a brief description of your issue, then select Let's talk and then choose a way to connect.

 

In the meantime, you can manually create the backup file while the issue is being worked on. Here's an article as a guide: Back Up Your QuickBooks Desktop Company File

 

Let me know if you have any other questions while working in the program. 

livesynconline
Level 1

QuickBooks Automatic Backup

getting same error after making change to Windows 10. Any solution?

livesynconline
Level 1

QuickBooks Automatic Backup

hi did you resolve? I'm getting same 0x2 error.

cancodr
Level 2

QuickBooks Automatic Backup

I'm also having this issue.  Any solutions?

cancodr
Level 2

QuickBooks Automatic Backup

Has there been any solution?  The problem used to be an incorrect setting under Task Manager for "Configure For", but now even with that fix, I'm getting a last run error of 0x2.

 

Please advise!

AlcaeusF
Moderator

QuickBooks Automatic Backup

Hello everyone, 

 

Thank you for reaching out to us here in the QuickBooks Community about the issue. I'm here to share some updates about the automatic backup in QuickBooks Desktop.

 

The investigation regarding the scheduled backup is still open and unresolved. As of now, there's no solution or suggested workaround provided yet by our product engineers.

 

In the meantime, I encourage affected users to contact our QuickBooks Support Team. Our team will send out notification emails to those on the list of affected users.

 

In case the problem persists, you can reach our support team by requesting a callback. Our Customer Support Team for Pro, Premier, and Plus is available from 6 AM - 6 PM PT (Monday - Friday). For Enterprise, any time, any day.

 

In case some users need the steps to get a hold of a specialist, here's how:

 

  1. Open QuickBooks Desktop.
  2. Click the Help tab at the top menu bar.
  3. Select QuickBooks Desktop Help.
  4. Enter your concern, then hit Continue.
  5. Choose Get a callback.

 

A feature called Auto Data Recovery (ADR) is available in QuickBooks Desktop. To learn more about how you can recover recent transactions, I've attached this article: Recover lost data with QuickBooks Auto Data Recovery.

 

Reach out by clicking the Reply option anytime you have additional questions about creating a backup copy. I'm always ready to help. Take care.

cancodr
Level 2

QuickBooks Automatic Backup

Thanks for the update, but this issue has been ongoing for YEARS.  I doubt Intuit is serious about looking at this.  The issue seems two fold:

 

1) The Task Scheduler task is added by Quickbooks using the wrong "Configure For" setting.  It appears this setting should be "Windows 10", but the QB backup/scheduling wizard creates it as "Windows Server 2003, Windows XP or Windows 2000".

 

This issue has been repeatedly documented since 2018 (https://quickbooks.intuit.com/learn-support/en-us/install/scheduled-backups-are-not-working-in-windo...) , yet despite yearly updates, it is never addressed.  Your users are doing the work for your developers, but it seems to be falling on deaf ears.

 

2) Even though in QB versions prior to 2022, the above fixed worked, after this year's update (to QB 2022), the backups were failing with a status code of 0x2 in the Task Manager.

 

After hours of hair pulling, I *think* I found the solution, by defining the backup location (network drive) using UNC (ie: "//server/sharename") rather than using a Mapped drive letter (which worked fine in the past).  This seems to work now, but I have to give it a couple days to ensure that my settings (max number of backups, scheduling, etc, are being honored).

 

I truly don't understand why Intuit cannot release (or document the existing AutoBackupEXE.exe) a standalone executable that we could run via a batch file, etc.  It appears that the existing EXE file has no options, and no debugging/error output that could help diagnose these issues.  The only command line option seems to be an obscure number, presumably so it can cross reference the desired settings within QB?

 

Apologies for my frustration but our experience with Intuit (after being a client for 10+ years) is that support is slow, and often ignores the actual problem at hand.

AileneA
QuickBooks Team

QuickBooks Automatic Backup

Hello, cancodr. 

 

We recognize your insights, and I am happy that you were able to find a solution. And thank you for sharing it in the Community. This will also help other users who experienced the same problem as yours. 

 

I recommend visiting the following article to know what to do if you encounter lost data in QuickBooks: Recover lost data with QuickBooks Auto Data Recovery

 

Feel free to post here if you have further questions. I'll be around to help. Take care always.

Q-B-22
Level 1

QuickBooks Automatic Backup

If you are in an Active Directory Environment, QB will default to trying to save the backup as a local computer user. Since I am trying to save the backup on a shared drive, I found that appending the Domain name to the User name allowed the backup to proceed with the correct credentials. 

 

Editing the backup in Task scheduler allows you to change who the task runs as. In my case it was Administrator, and I changed it to MYDOMAIN\Administrator.

I hope this helps someone.

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