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R
radar-9628
March 27, 2021
Question

Quickbooks Desktop Pro 2018 will not launch

  • March 27, 2021
  • 1 reply
  • 19 views

Good morning,

I had no problem using QB yesterday. I backed up files and exited the application.

Today it will not launch via desktop app shortcut or going directly to the application file. I rebooted computer, but no chage.

After clicking the desktop shortcut, I see the round 'Welcome to Quickbooks desktop' ball, but it never advances. I opened Task Manager to see if QB was open already but only saw these in the Processes list: QBIDPService (32bit); QuickbooksAutomaticUpdate (32bit).  All help is appreciated!

Thank you.

1 reply

C
Charies_M
Level 9
March 27, 2021

I can help you open your QuickBooks Desktop Pro 2018, radar-9628.

 

Issues with opening the QuickBooks Desktop can be fixed by downloading the QuickBooks Tool Hub. This tool is designed to automatically diagnose and fix common issues within the software.

 

Below are the instructions on how to do it:

 

  1. Close QuickBooks.
  2. Download the most recent version (1.4.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
  6. Once the  QuickBooks Tool Hub is open, select Program Problems.
  7. Select Quick Fix my Program.
  8. Start QuickBooks Desktop and open your data file.

To ensure the components are properly updated, please restart the computer after running the tool.

 

If the issue persists, please proceed to Solution 2 of this article. This provides a complete guide on the process of fixing freezing issues within the software: QuickBooks Desktop won't open, has stopped working, or not responding.

 

If you can't open your company file, visit this article for additional troubleshooting steps to fix this issue: Resolve Problems Opening QuickBooks Desktop or your Company File.

 

Count me in if you have further questions while working with QuickBooks Desktop. I'm always available to help. Keep safe. 

R
radar-9628Author
March 28, 2021

Thank you for your reply. I updated my QB Tool Hub. I tried Quick fix my file - no launch. I ran QB file doctor and followed the new version available steps. The file doctor requires an Admin password - if I have one, I don't know where it is. (I see the QB Tool Hub has steps for a Password reset, but it requires a license # from my app which I cannot get to if I cannot open QB or find the QB application file on my laptop.)

File doctor cannot find my qbw32.exe file on my laptop. (I did a search on laptop - nothing.) I have my company files backed up on a thumb drive as of 3/26/21, but I cannot access them without the QB app. I originally bought QB Pro 2015 on CD. I updated it to 2018 by downloading the app. I cannot find documentation for that purchase. It seems I need the QB Pro 2018 application at the minimum. Then I need to find or replace my Admin password. How shall I proceed please?

Paula

 

BettyJaneB
BettyJaneB
Level 9
March 28, 2021

I'm grateful for the update that you gave, @radar-9628.

 

I'd like to ensure that you'll be able to gather your program's information so you can perform the clean install procedure and reset your password too.

 

Data damage on your company file can be the reason behind the issue that you're experiencing. To help you in fixing this matter, I recommend reaching out to our Customer Care Team. They have the tools that can determine the root cause of this issue and apply a fix.

 

Here's how you can reach them:

  1. Click on Help at the top.
  2. Press on QuickBooks Desktop Help. 
  3. Hit on QuickBooks Support. 
  4. Choose your preferred way to speak with our representative.

Lastly, you can always use this reference to guide you with the installation procedure once you get your program's information: Learn how to fix issues when you can't open QuickBooks.

 

Let me know how everything goes by commenting below. I'm always right here to help ensure you're able to open QuickBooks. Have a good one!

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