Question

Account was disabled

Forum|Forum|6 years ago
April 10, 2020
31 replies
44 views

It says my account has been disabled. Neither myself or my bookkeeper can access our online account. We paid our annual subscription fee in December. Nothing works. It just says:

Sorry, but this company is not subscribed to QuickBooks Online Plus.

I'd like to subscribe now.

I don't need to subscribe again. I need access to my accounts.

Who can I contact to fix this?

QuickBooks Online

F

Flowsyn

Experiencing the same problem and just made our Monthly payment on March 23rd, maybe a system error?

U

user00552

Same here. What happened.

L

LQR

Experiencing same issue. Sitting on hold

Reset my password. I can access from a phone but not my desktop.

L

LQR

Still on hold, but looks like its working now.

S

Steve_C

Hi LQR. I'm glad your back up and running, but I do want everyone to know this issue is currently being investigated and we will be updating everyone as soon as we get any news.

Please if anyone has any other questions or concerns feel free to ask. We're always happy to help here in the community.

P

powilloughby

I am on hour 12(!) of trying to access my account. Day 3. QB wont' let administrator log in (says no account), and won't let me (user) log in (says admin hasn't granted me access). Literally no one can help. Day 3. Hour 12. Twilight Zone.

Literally - Had a QB rep on the phone (screen share) helping me interpret chat QB rep's messages. 2.5 hours. Nothing.

Still locked out. Can't reach anyone. Told it was engineering issue.

Nothing. Hour 12 and I'm starting over.

J

JandFpools

I am also experiencing the same issue. Been on hold for 30 minutes with customer support and still waiting.

J

Jchristopher

I am getting the same problem and have been on hold with tech support for over 35 mins now. I will send an update if I get it resolved.

J

Jeannine9

what number did you call,? i cant find a number

J

Jeannine9

I'm here to help and clear things up for you about this specific issue, @Jeannine9.

We need to make sure that you still have access to the account. This could be the reason why you received this error.

That said, contact the person at your company who has admin access and review your level of access. If you haven't added, you may want to ask your administrator to add you as the user of the account, so you can enter your information into QuickBooks and receive your payment.

Also, you can share these articles with your administrator on how to add or change the level of access:

I'll be sharing with you the references below. These articles contain more details on how to manage your paychecks and W-2s:

If you have additional assistance while managing your QuickBooks account, let me know. I'll be around to provide further assistance. Take good care, @Jeannine9.

I put my password in, its the same as turbo tax. When i put my password in it gives me this message.. Your administrator has not granted you access to QuickBooks Online Plus. Please contact your system administrator with any questions. And on the webpage tab it says account disabled. I am able to sign into turbo tax with the passord.

My new employer sent me a link to sign in and I couldn't remember my password so i made a new one. it got me in, then i hit a button i guess asking for a pin and when i attempted to put the pin in it was incorrect and anytime I sign in takes me to the above message. I have changed the password and I still get the same message so I am not sure it is because of the admin.

C

calicontroller

I have been experience this issue as of an hour ago. Im chatting with someone online and they are not being very helpful. He keeps telling me to clear my cookies and to check with my web provider. When i told them that downdetector website is reporting multiple problems within one and i feel like im being dismissed. As if though just me alone having the issue is not enough to do something. I had to provide screenshots of the forums, twitter, and my error messages and even then the response i get is "Again, I've not heard anything from anyone about this today..."

8

810666664

same here. just happened a half hr ago

L

Lavina_L

having the same problem. account disabled. but i can access from my mobile app. how to fix this?

R

Rea_M

Level 10

I've got some helpful troubleshooting for accessing your QuickBooks Online (QBO) account, @Lavina_L.

The QBO system's unusual behavior can sometimes due to the browser's overtime collection of data from frequent page visits. To isolate this matter, you can perform some troubleshooting steps.

You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

Press Ctrl + Shift + N (Google Chrome)
Ctrl + Shift + P (Firefox)
Control + Option + P (Safari)

If you're able to access your QBO account, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers.

Additionally, to further guide you in managing your company information, subscription, and login details, I'd recommend checking out this article: QuickBooks Online Account Management. It also includes related and other helpful topics.

Please keep me posted on how it goes in the comments below. If there's anything else you need in managing your business growth using QBO, I'll gladly help. Take care always.

L

Leenfor

I need to access to my account again

R

RheaMaeH

QuickBooks Team

Regaining access to your QuickBooks Online (QBO) account is essential for your business operations, Leenfor.

To provide the appropriate solution, may I know if you encountered an error message when accessing your account? Any additional information would be greatly appreciated.

When logging in, ensure you're on the correct QuickBooks product page and enter the accurate credentials, including your email and password. If you're unable to sign in, refer to this article for troubleshooting steps: Recover your Intuit Account.

Sometimes, clearing the browser cache and accessing QuickBooks Online through a supported browser can help resolve the issue. You can use the following shortcut keys to access incognito mode:

Safari: Shift + ⌘ + N
Google Chrome: Press Ctrl + Shift + N
Microsoft Edge: Ctrl + Shift + N

If this resolves the issue, clear the browser's cache so the system can start fresh. If you get the same result, I recommend switching to a different supported browser.

However, if you cancel your QBO account and want to resubscribe, visit this article: Resubscribe to or reactivate QuickBooks Online. Please note that your data will only be accessible for up to a year after the cancellation date. After that, your account will be deleted, and viewing it will no longer be possible.

Additionally, I’ll share this link where you can find articles that may guide you in managing your account: QuickBooks Online Help Articles.

As always, the Community is here to help you, so if you need further assistance accessing your account, feel free to leave a reply.

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