Question

Adding or Editing Rules Stalls or Freezes

Forum|Forum|7 years ago
January 26, 2019
78 replies
120 views

I am using my client's brand new Windows 10 4GB Laptop which doesn't show any speed issues. I am also using QB Pro 2017. My issue is with adding or editing rules. I go off and do errands around the house while I'm waiting for the pop up window to appear. During this time, running Task Manager doesn't show any significant signs of Memory, CPU or Hard Drive abuse. At first I thought it was the 200+ auto created rules, so I deleted all of them except for the dozen or so I created. I did change the COA to use numbers as well as some description names, which is why I thought it was stalling when I had all those auto entered rules. However, if I'm adding a brand new rule, I can't see why my new COA would impact this.

Any ideas, as I'm charging this client by the hour and each entry isn't worth $875 per hour ;).

Thank you in advance as always.

QuickBooks Desktop

A

Anonymous

Hello there, @Budget Friendly Bookkeeping.

Let me help determine what's causing this unusual behavior in QuickBooks Pro.

First, let's try this process on your sample company file in QuickBooks to check if there's a freezing behavior when adding or editing rules. If you didn't encounter the same issue, then it's possible that this behavior may be caused by the following:

Your company name is too long.
Damaged or missing QBWUSER.INI file.
Corruption on your hard drive.
Damaged program files or QuickBooks Desktop installation.
Damaged Windows operating system.

Let's try using the QuickBooks Diagnostic Tool to get this working.

Here's how:

Download the QuickBooks Install DiagnosticTool.
When prompted, save the file to the local Desktop.
Close any open programs and run the QBInstall Tool.
Restart the computer after running the tool to ensure the components are properly updated.

If the issue persists, please refer to this article for other troubleshooting steps: QuickBooks Desktop won't open, has stopped working, or not responding.

As always, you can contact our Desktop Support if you need help in going through the steps. They also have helpful tools that can isolate this issue further.

Here's how to get their contact information:

Go to: https://help.quickbooks.intuit.com/en_US/contact.
Choose your QuickBooks Product.
Select your QuickBooks Version.
On the Contact Us page, click a topic.
Click on the Get Phone Number button to see the support number.

Let me know if you have other questions about adding rules in QuickBooks. I'm here to help however I can. Happy weekend. :)

B

Budget Friendly BookkeepingAuthor

I want to thank you for your help. I had a thought and it paid off. I decided to do an update. Sure enough, as soon as it finished all signs of stalling or freezing ceased.

Again, thank you. You helped me to think this through.

A

Anonymous

So true. There are more and more problems. And their push to move people to QB Online! I just had a client do so, and I had to drop them. It is an entirely different program that is inferior to the Desktop version. Which has enough issues of it's own!

My issue today that I was searching on is QB Desktop 2019 is "freezing" up when I get to "Print Report" Window to print my bank reconciliation. The window is greyed. If I am willing to wait - it let's me click on "Print". Takes more than 10 minutes to do so. So frustrating!

Hello, Marie1.

Issues like this can be cause by the following scenarios:

Damaged Windows operating system
Damaged program file or QuickBooks Desktop installation
To long company name
Damaged QBWUSER.INI file
Corruption on your hard drive

Whatever is causing this, we have several solutions that you can follow to the issue. For more information about these recommended solutions, please refer to this article: https://quickbooks.intuit.com/community/Getting-Started/Solutions-for-when-QuickBooks-stops-working/m-p/203332.

Visit us again if you have other questions about QuickBooks.

J

jerseyshoretax

Just curious what is COA?

J

jbauman01

I rebuilt the file a few times and then restored from one of the back up files created during the rebuild things are moving faster now.

Angelyn_T

Moderator

Hello there, @jbauman01.

It's my pleasure to know that you're now able to get back to business and work things faster now by rebuilding your file.

In case you'll encounter issues about QuickBooks Desktop (QBDT) stop working/freezes in the future, you may also check these articles to resolve the issue:

Our doors are always open here on the Community page, stay posted if you have any other QuickBooks concerns. I'm just a post away to help.

I

ike4

THIS IS UNACCEPTABLE TO HAVE TO REBUILD A FILE EVERY TIME THIS HAPPENS WHICH IS EVERY MONTH.

D

DANZI

Problem still exist in QB Pro 2020

AlexV

Level 10

Good day, DANZI.

Thanks for joining the thread.

I understand that you'd like to resolve this issue. It's best to reach out to our Technical Team if none of the troubleshooting steps mentioned in this thread fixed it.

Go to the Help menu and select QuickBooks Desktop Help.
Click the Contact Us button or the QuickBooks support hyperlink.

I'll be here if you have other concerns. Wishing you all the best!

D

DANZI

I have been using QB for 20 years. In the past I helped the tech support for solving some of the problems. Let me tell you something the freeze is a Quick Book problem and not a computer or Operating systems problem.

I suggest to intuit to work on fixing this problem otherwise they are going to lose many customers. This freeze happen when you try import the .qbo files. I think they should work on the Rule list capability of exporting and importing the list to Excel or word or text file where some one will be able to do the editing in that tools or making the edit rule in quick book more flexible easy where some can find and search and replace ... etc.

J

JayTurner3251

There is obviously a memory leak. Quickbooks is spending longer and longer looking for free memory to open the Edit Rule dialog. The immediate solution is to close and reopen the company file. However, Intuit can easily fix it. It is just a bug. There is no need to rewrite the program in a language that avoids memory leaks.

T

ttonella

Has anyone come up with a solution to this yet? It is literally driving me INSANE. I have hundreds of rules to edit and I can wait 1-3 minutes for each to open. Because I'm using QBDT hosted on a cloud, opening and closing the application takes a long time. I can't believe everyone using this - millions of users - aren't experience the same thing and beating down QB tech support for a fix!

J

JayTurner3251

Correction. Need to close and reopen QuickBooks, not just the company file, to restore the free memory pool for use by Edit Rule

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