Clearing Cache

Due to this cache reset requirement, I prefer running QBO in a private/incognito browser. The downside is that I have to re-authorize my QBO account on restarting the browser if we close it or restart our computer.

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@Fiat Lux - ASIA That's a good idea to try, thanks! I have also tried disabling the cache for QB online using Chrome's devtools. Clearing cache is somehow still required to get these pages to populate.

We prioritize using QuickBooks smoothly, @bcourtney .

Let me join the conversation and share some insights about clearing cache in QuickBooks Online (QBO).

QBO speeds up by utilizing browser cache and cookies. However, these can sometimes prevent web pages from loading. Therefore, we advise emptying your cache and cookies whenever you have trouble loading specific QuickBooks pages. This increases the speed and performance of your browser.

If you still have the same issue after doing so, you can clear Intuit-specific cookies. This helps to refresh website preferences that may be causing problems when using QBO.

Proceed with the following steps:

1. Open your Chrome and go to the More ⋮ icon
2. Select Settings, then choose Privacy and security.
3. Pick Cookies and other site data.
4. Click See all cookies and site data.
5. Type intuit in the search bar and hit Remove all shown 
6. Restart Google Chrome for the changes to take effect.

See this link for more details: Clear cache and cookies to fix issues using QuickBooks Online. 

Another solution is using the private or incognito browser as Fiat Lux - ASIA suggested.

Moreover, visit these links below to know the QuickBooks supported browsers and performance overview:

• Why is my QuickBooks Online slow?
• System requirements for QuickBooks Online

Please don't hesitate to let me know if there's anything else I can do to help you. I want to make sure you're taken care of. Wishing you and your business continued success in all that you do.

@MichelleBh thank you for the response. You mentioned "we advise emptying your cache and cookies whenever you're having trouble loading specific QuickBooks pages." Since I'm already doing regularly when using QB, my original question was... How often is too often before QB investigates a potential problem? Just a user's opinion here but once a week, and sometimes twice a week, is far too often. Again, I only have this issue with QB online and no other browser-based apps.

Hi, bcourtney. 

I appreciate you for doing the initial troubleshooting about clearing the cache. Allow me to chime in and help you get the support you need.

I recommend contacting our Customer Care Team. They can pull up your account and investigate what's causing the Single time activity to be missing.

Here's how:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

Here are some video tutorials that can help you achieve the basic tasks with QuickBooks Online:  Video Tutorials in QuickBooks Online.

Stay in touch with me if you have follow-up questions about clearing the cache in QuickBooks Online. I'll be right here to help you. Keep safe!

Chrome has changed its interface quite a bit since this was posted. A new detailed step by step would be necessary.

Thanks for joining the thread, @CBlue.

Yes, you're right. There are recent changes made to the Google Chrome website. I'd be glad to share with you the steps on how to clear caches in the updated version. Here's how:

1. At the top right, select the More ⋮ icon.
2. Click More tools.
3. Select Clear browsing data.
4. Check the Browsing history and Cache images and files boxes.
5. Click Clear data.

In addition, feel free to visit these resources below to know the QuickBooks supported browsers and performance overview:

• Why is my QuickBooks Online slow?
• System Requirements for QuickBooks Online

If you have queries about clearing your browser's cache, just add them to the thread. I'll be more than happy to help. Have a good one. 

I wonder if this response, and just about every single response from QBO, is missing the point.  If you demand that your paying users clear cache every time, then fix it.  It should not be our problem to resolve 100 of times a year.  I so want to drop this software, QBO is making it very difficult to provide a rationale why I should stay.