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B
bcourtney
August 22, 2022
Question

Clearing Cache

  • August 22, 2022
  • 1 reply
  • 9 views

I have seen several threads about blank pages and the need to clear cache to get things working properly in QB online. How often does Quickbooks expect users to clear cache before saying it's a problem for QB to address? I have to do this at least once a week to get bank registers and reports to populate, sometimes even twice a week. This is not something I experience with any of the other browser-based apps our organization uses - only QB. It is quite maddening. I'm using Chrome, but have had the issue when testing with other browsers.

    1 reply

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    Level 14
    August 22, 2022

    Due to this cache reset requirement, I prefer running QBO in a private/incognito browser. The downside is that I have to re-authorize my QBO account on restarting the browser if we close it or restart our computer.

      B
      bcourtneyAuthor
      August 22, 2022
      @Fiat Lux - ASIA That's a good idea to try, thanks! I have also tried disabling the cache for QB online using Chrome's devtools. Clearing cache is somehow still required to get these pages to populate.
      R
      ReymondOModerator
      Moderator
      January 31, 2024

      Chrome has changed its interface quite a bit since this was posted. A new detailed step by step would be necessary.


      Thanks for joining the thread, @CBlue.

       

      Yes, you're right. There are recent changes made to the Google Chrome website. I'd be glad to share with you the steps on how to clear caches in the updated version. Here's how:

       

      1. At the top right, select the More ⋮ icon.
      2. Click More tools.
      3. Select Clear browsing data.
      4. Check the Browsing history and Cache images and files boxes.
      5. Click Clear data.

       

      In addition, feel free to visit these resources below to know the QuickBooks supported browsers and performance overview:

       

       

      If you have queries about clearing your browser's cache, just add them to the thread. I'll be more than happy to help. Have a good one. 

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