Solved

configure toolbar

Forum|Forum|7 years ago
January 12, 2019
1 reply
10 views

The instructions for configuring the toolbar say to control click within the toolbar. When I do this, all I get is info on the closest existing icon - no way to add new icons. Wrong instructions also in LittleSquare (or whatever they call it). Nothing useful in Preferences or Company. How do I add an icon? This should be ridiculously simple but it's not. It worked in QB 2016.

QuickBooks Desktop for Mac

Best answer by IntuitBrooks

There's a customize icon on the toolbar itself at the far right (or below, if you have it configured vertically instead of horizontally). If your screen is very small it might be off the right side of the screen in which case move the toolbar to the left by dragging on its title to make it visible).

I

IntuitBrooksAnswer

Level 5

There's a customize icon on the toolbar itself at the far right (or below, if you have it configured vertically instead of horizontally). If your screen is very small it might be off the right side of the screen in which case move the toolbar to the left by dragging on its title to make it visible).

E

efk

How do I remove icons. I just spent 3 phone calls and over an hour trying to get someone on the support line to understand the question and after all that time on the 3rd call I was told that they do not answer how to questions. I JUST SPENT OVER $300 ONLY 2 DAYS AGO AND THEY WILL NOT ANSWER MY QUESTIONS. I have been a QB client for over 30 years. I have a few questions, but this one applies to this thread. Please please please, does anyone know how to remove icons from the toolbar.

R

Rasa-LilaM

QuickBooks Team

Thank you, Emily.

However, I've been doing that (attempting to drag the icons from the toolbar) and they don't drag, they only open the icon item because I have initially clicked to start the drag. I also have been trying from the customize window (they won't do anything there). I can move the toolbar and add to the toolbar but nothing will drag out. I can reorder the icons in the toolbar by dragging within the toolbar but not drag them out to remove them. THAT is why I have been trying to reach support - I have been following the instructions online, in the product and in the forum, with no results. I truly was disappointed particularly when I was told when I HAVE FOLLOWED all the instructions that support was not available for a 48 hour old $300+ product.

Thanks for your response, @efk.

I appreciate you sharing to us the results of the troubleshooting steps. Since you’re still unable to configure the toolbar, I’ll have to check where the issue is stemming from.

I will not be able to do that without asking sensitive data. The safety of your account is our top priority, I recommend contacting our Technical Support.

I know that you've already called, but I recommend reaching out to them once more. They have extra tools to look into this for you, and if necessary perform a more in-depth troubleshooting.

Here’s how reach them:

Go to the Help section of the company file to see the contact details.
Choose QuickBooks Desktop Help to open the Have a Question window.
Hit the Contact us link to see the Contact Us screen.
Tap the Search for something else link and then type contact support in the field box.
Choose Search to display the Message Us feature or the callback option.

Check out the following article to view our support hours: QuickBooks.

Reach out to me if you have any other concerns or questions. Please know I’m here ready to assist further. Have a good one.

Sign up

Login with SSO

Let's get you signed in

Login with SSO