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Tonst3r
September 10, 2024
Question

Database Server Manager "QBCFMonitorService not running" but it IS running and NOT crashing

  • September 10, 2024
  • 12 replies
  • 209 views

Quickbooks Premier Plus 2024

Did a full/clean removal and installed QuickBooks Database Server Manager on the server that hosts the shared company files. 

Only one folder is selected in the "Scan Folders" section. When I click "Start Scan", it runs up to Network Diagnostics then says "QBCFMonitorService not running on this computer" but it VERY MUCH IS RUNNING. Both the "Database Server" and "Monitored Drives" tabs show "...Status: RUNNING"

 

I tried spamming refresh on the services list while running the "start scan" and saw the Diagnostic STOP the service (QBCFMonitorService), then post "QBCFMonitorService not running on this computer", then it starts the service again but says "Network Diagnostics: Failed. Resolve errors and Retry!!"

 

Main issue is users getting H202 when trying to switch to multi-user mode. Tried all the solutions in "How to fix H202" article but none helped. Users can ping and access the server and shared folder. They can create files and modify etc. 

 

Really confused on what the network diagnostic is doing...Unsure if there's a different log file I can check somewhere or something? 

12 replies

E
Ethel_AQuickBooks Team
QuickBooks Team
September 10, 2024

I'm here to route you in the right direction for support to help you resolve the issue with Database Server Manager that shows as not running, @Tonst3r.

 

I appreciate your effort in trying all the solutions to your issue. Since you're still having the same issue, I recommend contacting our QuickBooks Desktop Support as our potential solution. Thus, they have the tools to guide and give you the necessary information.

 

Here's how:

 

  1. Go to the Help menu, then select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Please provide a brief description of your issue, select Let's talk, and choose a way to connect.

 

You can check our available hours when contacting our support to ensure we address your concern on time.

 

Once you have sorted this out, you can check out this helpful article on managing your reports: Customize reports in QuickBooks Desktop.

 

To learn more about utilizing the database server manager, please scan through this article: Use QuickBooks Database Server Manager.

 

Know that you can always get back to me if you have any other questions with QuickBooks Desktop. I got you covered. Have a great day!

T
Tonst3rAuthor
September 10, 2024

Thanks, yeah that's our next step but we're coordinating that with the person listed as "owner" so they can be on the call, and it'll take a bit. Figured this was worth asking in the meantime in case anyone else here is aware of the issue. 

D
dmvc
January 10, 2025

I didn't know the networked version can have a trial, but the amount of time to fully remove everything and re-configure it for the trial, then to re-do everything back to the version we paid for is rough. We bill this client for I.T. time so was hoping to minimize the process if there was a known fix or something. At that point, we'd just call support though.

 

Ty anyway

 

 


Did you ever get this resolved? I am having the same issues.

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