Question

Estimates not formatted correctly

Forum|Forum|3 years ago
May 9, 2023
3 replies
8 views

Anybody else notice that estimate emails no longer contain review and approve button/link? Reached out to support and was not offered a solution.

QuickBooks Online

Angelyn_T

Moderator

Formatting your estimates correctly with the Review and approve link is my priority today, sales. You can run through some troubleshooting steps to get back the missing tab. I can guide you through the process.

Approving the estimates through the Review and Approve link is available on the new estimate interface. Please select the new layout when creating your transaction to get the option.

Sign in to your QuickBooks Online (QBO) account.
Go to the +New icon, then click on Estimate.
Select Try the new invoices in the top right corner.
Fill in the details.
Hit on Save and send.

These links will give you insights about switching to either the old or the new experience for estimates and invoices:

If the issue persists, I suggest creating your transactions through a private window to narrow down the result and protect your browser against cookie-based tracking. You can use either of these keyboard shortcuts to save you time:

Google Chrome: press Ctrl + Shift + N
Microsoft Edge: press Ctrl + Shift + N
Firefox: press Shift + CTRL + P

If it works, clear the cache of your original browser to start fresh.

Once the estimate entry is approved, you can convert it into an invoice.

Please notify me in the comment section below if you have follow-up questions while working on your transactions. Just leave a comment below. Have a good one!

X

xhandllc

Hello i have the same issue and i had done what you suggest and the problem perssit

AlcaeusF

Level 14

I already have done that the problem is not a webpage issue. I have already cleared the cache and tried other webrowsers but the still the same. Even in the mobile application I have the same problem, I called online support and they told me that my account was using the old layout and they did not know why how to fix it.

So my cuestion is how can i use the new layout to send estimates with the View and Approve link button

this is what i want and this is what i have

Hi there, xhand.

Thanks for getting back to us. Allow me to hop in and provide details about the new estimates layout in QuickBooks Online (QBO).

The new estimate (including invoice) layout feature is still being rolled out to all customers. In the meantime, you can still continue using the old layout as a workaround.

To know more about the new estimates and invoices in QBO, consider checking out this article: See what’s new with estimates and invoices in QuickBooks Online.

I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.

Please leave a comment below if you have additional questions about this or anything else. I'm more than willing to assist. Take care.

S

salesperfromanceAuthor

nowhere to do that in mine

T

TP Floors

I noticed that the quantity is not longer printing.

C

ChristieAnn 11

Level 9

Thank you for visiting the QuickBooks Community. I know how much time it can take when something isn’t working the way you need it, shandatuck. Let me share further details on how the new estimate interface works in QuickBooks. Also, provide troubleshooting steps so the quantity is included when printing the sales form, TP Floors.

The first phase of US QuickBooks Online customers was migrated from the old/classic invoice/estimate experiences to the new experiences which include new features and adjustments. However, this is not available to all users and the new experience is still being rolled out through FY23 (2023). There is no set date for when it will be accessible to all.

Based on your statement, it seems you've been seeing the "Review and Approve" option on your previous transaction. With this, it could be your QuickBooks is on the old layout. If you still have the option to use the new interface on your Estimate page, I suggest modifying it so the Review and Approve link shows on your end.

Here's how:

Sign in to your QuickBooks Online (QBO) account.
Go to the +New icon, then click on Estimate.
Select Try the new estimate in the top right corner.
Fill in the details.
Hit on Save and send.

On the hand, you have to make sure that the Quantity box on your estimate template is being checked. This guarantees that the quantity gets printed. You can follow the steps below.

Select Settings ⚙ and then Custom form styles.
Find your custom or standard template.
Select Edit in the Action column.
Go to the Content tab and click the table section.
Checkmark the Quantity box.
Click Done.

You can open this article to see additional details and how a customizing template works in QuickBooks: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Lastly, I'm adding these articles below that explain the new feature and how you can manage them to keep work moving and get paid faster:

Don't hesitate to reply to this post if you need additional assistance with managing your estimates. I'll be happy to lend a hand, shandatuck and TP Floors. Keep safe always!

T

TP Floors

Thanks for the response but that does not fix the problem. How are we supposed to send estimates without quantities? QB should be issuing service credits to those customers who have lost features especially since there is no time frame for fixing it.

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