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timminskm
February 11, 2019
Question

Home screen keeps changing view

  • February 11, 2019
  • 2 replies
  • 58 views

Enterprise 2019 upgrade has changed my screen settings.  My icons keep moving to the left even though I keep marking they should be on the top and now I have lost the listing of open windows on the left.  Quickbooks is arbitrarily changing my settings.

Any help is appreciated.

    2 replies

    A
    Anonymous
    February 11, 2019

    Hi, @timminskm.

     

    Thanks for posting in the Community. I'm here to help fix your icon bar in QuickBooks. 

     

    Let's suppress your QuickBooks first to reset the settings. Here's how:

     

    1. Right-click the QuickBooks Desktop icon, press and hold the Ctrl key, then select Open.
    2. Do not release the Ctrl key until you have the No Company Open window unless QuickBooks freezes or gives you an error.
    3. Open the company file.

    Once done, change the icon bar's setting to the top. Then let's make sure to save the desktop view. Here's how:

     

    1. Go to Edit menu and select Preferences.
    2. On the left side panel, choose Desktop View.
    3. Click the Company Preferences folder and select the Save current desktop.
    4. Once done, click the OK tab.

     

    As always, you can contact our Desktop Care Support if you need assistance in going through the steps. 

     

    Here's how you can reach them:

     

    1.    Go to: https://help.quickbooks.intuit.com/en_US/contact.
    2.    Choose your QuickBooks Product.
    3.    Select your QuickBooks Version.
    4.    On the Contact Us page, click a topic.
    5.    Click on the Get Phone Number button to see the support number.

     

    That should do it. Let me know if you have additional questions. I'll be here anytime you need help.

    M
    MWgroup
    January 16, 2020

    I have done that numerous times and it keeps switching on me!

    Rose-A
    Rose-A
    Level 10
    January 16, 2020

    Hey there, MWgroup.

     

    While the Community can provide answers and troubleshooting solutions to certain questions, there are things that only our phone support can do to resolve the problem.

     

    Since you've already tried the troubleshooting above, I highly recommend giving them a call. They'll be able to do a screen-sharing session and see what's going on on your end when switching the QuickBooks display.

     

    Here's how to contact them:

     

    1. Click Help at the top menu bar and choose QuickBooks Desktop Help.
    2. Enter a brief description of your concern then click Contact us.
    3. To route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
    4. We’ll provide you a few options. You choose which one is best for you.

    You might find this article interesting regarding QuickBooks display issues: Fix screen issues in QuickBooks Desktop.

     

    Additionally, I'd encourage you to visit the What's New section on your QuickBooks Desktop, to be notified with our latest news and updates including product improvements.

    If you have any other questions, let me know and I'll be happy to help. Thanks again for checking out our forums and have an awesome Thursday!

    M
    mavelo
    September 20, 2019

    This is a long-standing issue (well before 2019) and has yet to be addressed by Intuit. From our experience... 90% chance the "icon bar" settings are lost during any QB version update (patches and upgrades)

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