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B
Bgerber4
March 3, 2021
Question

Intuits My Time App

  • March 3, 2021
  • 36 replies
  • 102 views

I am using QB for Mac 2016 and have been for several years without any issues.  I recently went into the Employees tab and went to the "Download My Time" button to see what that integration was all about.  I was able to download and install the program on my Mac running 10.14.6 (Mojave) and when it went to the setup screen it says It can not find the company file.

 

I reached out to support and they keep pointing me to mytime.com saying they need to help me and when I did mytime.com says they are a scheduling company not a time tracking company.  After reviwing the My Time App I see it is an Intuit product and apparently no one in support knows how to support it.

 

I am hoping someone here can shed some light on the situation.  I would like to get this working as I have been manually entering this in and would like to see how this program works.

 

 

FYI I have tried

  • rebooting the computer.
  • closing and opening my company file
  • closing my company file and opening a sample file (my Time doesn't see that file either)
  • verifying the company data file

 

Thanks for any help.

    36 replies

    Tori B
    Tori BQuickBooks Team
    QuickBooks Team
    March 3, 2021

    Hey there, @Bgerber4. 

     

    Thanks for reaching out to the Community for support. I'm happy to provide some insight into the My Time app.

     

    Some users have found it helpful to uninstall the My time app version 1.1.f439. Once the My Time app has been uninstalled, you can download the new version of My Time which is 1.2.0.44. Grab the download of the new version here: Get your free My Time v1.2.x download. From there, you'll need to close QuickBooks and save a Backup. Once you've closed and saved a backup, Reopen QuickBooks and open My Time.

     

    That should do it! Please let me know if you have further questions. I'm always around to lend a hand. You can reach out to the Community at any time. Take care! 

     

     

     

     

     

    B
    Bgerber4Author
    March 3, 2021

    thank you for the response.  I did try that before posting this and Unfortunately the V1.2 app is not supported on my version of mac os 10.14.6 (Mojave).

    R
    RCVQuickBooks Team
    QuickBooks Team
    November 4, 2022

    I am experiencing the same issue. I just upgraded to QB 2023 Desktop for Mac and I am unable to export my time to QB. It asks me to open Quickbooks.

     

    However, when I'm in QB and I select, Employees > Time Tracking > Launch My Time it opens up the My Time app so it does recognize it.

     

    There is NO support on the My Time page and it identifies itself as an Intuit product. It would be greatly appreciated if you could connect us with someone who can support this product.

     

    Thank you.


    I know this has been very challenging for you, beezdezines. I appreciate you performing some steps so you can sync the My Time app to your QuickBooks Desktop for Mac.

     

    We have an ongoing issue where My Time 1.3 information dated for 2042 in QuickBooks Mac 2022 after clicking Send to QuickBooks. Rest assured, our engineers are working together on the permanent fix. As a workaround, we can enter time activities directly into QuickBooks, or find the time records which could have a future date out into 2042. Here's an article you can refer to for more details about entering timesheets in QuickBooks Desktop for Mac.

     

    Once done, please contact our QuickBooks Desktop for Mac Support Team to add you to the list of affected users. They'll also send you an email notification once there's an update on this case. Also, to ensure that you can sync the app, you can consider upgrading your Mac operating system. Here's how:

     

    1. Choose System Preferences from the Apple menu, then click Software Update to check for updates.
    2. If any updates are available, click the Update Now button to install them.

     

    For more information about this app, you can check out these articles:

     

     

    For more resources, while tracking your time and other entries, you can also open the topics from our help articles as your guide in the future: Related topics for QuickBooks Desktop for Mac.

     

    We're always available to help you. You're welcome to post again if you need anything else. Have a great day.

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