Large white empty space when entering Purchase Orders

Hello, @M00S389.

Let me share some information about the large white space on the Purchase Order window.

The large white space that you see on the right side of the Purchase Order window is a summary of the information of your vendor. 

You’ll notice it when you put the name on the vendor field. It will also show all of the recent transactions that you had with your vendor.

To remove this, you need to click the arrow button at the top of this window pop up. 

Please see the screenshot below. 

To avoid errors or unexpected behaviors while using QuickBook Desktop, you can update your QuickBooks to its latest release: Update QuickBooks Desktop.

Please let me know if you have any other questions. I am here to help. Have a nice day!

I am afraid you are mistaken sir.  The white box is not the summary as you can see from the photos. 

Thanks for the additional screenshots and clarification, @M00S389. 

Let's run the repair tool to help resolve this issue when creating a purchase order. Don't worry. It only takes a few easy steps. 

Here's how: 

1. Back up your company file. 
2. Restart your computer. 
3. Go to the Windows Start menu, and then pick the Control Panel. 
4. Tap Programs and Features and then Uninstall a Program. 
5. Choose QuickBooks and then Uninstall/Change. 
6. Press Continue or Next. 
7. Hit Repair and then Next. Note: The repair should start right away, but it may take a while to finish. You can leave it running and come back once it's done.
8. Click Finish when done. 
9. Restart your computer to complete the repair. 
10. Ensure that your QuickBooks Desktop is updated to the latest release. 

For a future reference, here's an extra article about purchase orders that can help you and your business. 

Let me know id this helps. I want to ensure all of your concerns are addressed. I'll be waiting for your response. 

I use Quickbooks Enterprise (not desktop) and I have the same issue but with Sales Receipts. I'm afraid to "Uninstall" the program. When I select uninstall it says "This app and its related info will be uninstalled" so I don't continue with it. I don't believe it will give me a "fix" option.  Is there a different fix for Enterprise users?

Thank you!

Greetings, @DA01. 

It's great to see a new face here in the Community. Allow me to share some details about this issue. 

QuickBooks Enterprise is a version of desktop. When you uninstall it removes the program and then program files, but the company file isn't removed. The company file will be the same when you open it after reinstalling. 

The best route for this situation would be to use the steps above that I listed to fix the problem. 

If this doesn't help, you can reach back out to me and I'll do my very best to get this resolved for you as soon as possible. I'm only a post away if you need me. Take care! 

This doesn't seem much more than a temporary band aid fix as the issue continues to pop back out at random intervals. At this point its just not worth it to uninstall and reinstall a program over a visual bug, especially when doing so could also cause a version mismatch on the company file and corrupt data. 

Has anyone ever found a root cause to this issue within the desktop enterprise software or is the answer always oops better reinstall the entire software suit from scratch?

Good evening, @M00S389. 

Hey there again! This isn't the impression I want to leave you with. 

In QuickBooks, sometimes there can be glitches that happen that cause error messages or even blank screens. In order to fix these problems, it's best to troubleshooting every possible way so that we can narrow down the issue and get it fixed right away. 

However, you can always get in touch with our support team so they can take a further look. Here's how: 

1. Go to the Help menu. 
2. Pick QuickBooks Desktop Help. 
3. Hit the Contact Us hyperlink. 
4. Give a brief description of the issue and tap Let's talk. 
5. Scroll down and choose to Get a callback. 

It's that easy. 

If there's any other questions or concerns you may have, just let us know. We're always here to lend a helping hand. Have a good one! 

Hi Support, 

I am also experience similar problem. So far it is only can be fixed by quit the program and start again. 

Is there any permanent fix for this? 

Hi there, L10NGO. 

This may be because of screen issues. Let me assist you in fixing it.

As mentioned by my colleague above, make sure to update your QuickBooks to the latest release. Then, you'll want to change the display settings and adjust your view preferences in QuickBooks Desktop. This helps in resolving this behavior.

Another way is by running the repair tool. It's best to back up your company file first. You can check out this article on how to repair Adobe Reader/Acrobat.

In addition, QuickBooks Desktop has system requirements to ensure that you get the best experience. You'll want to check if this is the reason why your purchase order has that white space.

I've added this article to learn how to use and customize form templates in QuickBooks Desktop.

If you have more questions or need help with other concerns, please let me know the details below. I'll get back to this thread to help you out. Take care!

Hi there, 

I have tried to solve this problem for months. It is still unsolved. 

Hello L10N!

Thanks for joining this thread. I'm here to help you in fixing this display issue with your QuickBooks Desktop.

First, I'd also suggest updating your QuickBooks Desktop. This is to ensure that you have the latest patches and fixes. You can find the steps here: Update QuickBooks Desktop to the latest release.

Second, let's check and verify that you're using a compatible operating system, hardware, and other requirements for a better QuickBooks Desktop experience. This is the common reason why we encountered unusual behavior when using the software. Check these links to see the system requirements depending on the version you're using:

• System requirements for QuickBooks Desktop 2022
• System requirements for QuickBooks Desktop 2021
• System requirements for QuickBooks Desktop 2020 and Enterprise Solutions 20.0

If this issue persists, it is best to uninstall it, then reinstall it. This will not affect your company file and can fix any company file issues. Make sure you have your license number handy cause you'll need it when you reinstall the software. Please follow the steps in this article: Clean install QuickBooks Desktop.

Lastly, here's the link to learn how to use one of the tools you can use in fixing issues in QuickBooks Desktop: Fix company file and network issues with QuickBooks File Doctor.

I'm more than happy to work with you again if you have other concerns. Want to record invoices or other sales transactions? Let me know and I'll get back to you again.

Hi Alex,

We are on QBES 22.00

This problem not only happen in one devices. It happened to all 4 devices running:

Windows Server 2016 

Windows 10

We have tried all the mentioned method. Uninstalling and Reinstalling. And this is nothing to do with company file and network issues. 

I expect a more concrete solutions not a standard remedy. We have been using QBES since 2009 so we know many trick and tips on this software. 

I appreciate you for taking the time to scour our Community space for potential solution, L10N.

We can run the repair tool to help resolve odd behavior when creating a purchase order. Let's create a backup company file first just incase you ever run into problems. We can use your backup to restore your data. Here's how to repair the software: 

1. Restart your computer.
2. Go to the Windows Start menu, and then pick the Control Panel.
3. Tap Programs and Features and then Uninstall a Program.
4. Choose QuickBooks and then Uninstall/Change.
5. Press Continue or Next.
6. Hit Repair and then Next. Note: The repair should start right away, but it may take a while to finish. You can leave it running and come back once it's done.
7. Click Finish when done.
8. Restart your computer to complete the repair.
9. Ensure that your QuickBooks Desktop is updated to the latest release.

If the same thing happens, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here's how:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support. For more tips and other resources, you may visit our page in managing your business in QuickBooks: QuickBooks Desktop Self-help articles.

Feel free to stay connected with us by adding a comment below after contacting or performing the steps. Take care always. 

Hi Quickbooks Team, 

As mentioned already uninstall and install cannot solve this problem. 

And this is not happen on Purchase Order but also happen on Sales Order and Invoice forms also. 

Please don't just give me solution on uninstall and install only it is totally doesn't work and it time wasting. 

Hello there, @L10N.

Appreciate you for performing some possible resolutions to fix this kind of issue.

At this point, we would check and conduct some investigation. This way, we'll be able figure out why causing this odd behavior. Please give us a short call by following the steps shared above, still, I'll share other ways on how you can connect with us.

Within your QuickBooks Company file, select QuickBooks Desktop Help from the Help menu. You can also press F1 on your keyboard to bring up the same Help panel. To route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.

Alternatively, you can contact using this link:

1. Go to this link: QuickBooks Desktop.
2. Enter your full name and email address.
3. Then, follow the on-screen instruction to complete the process.
    

 Lastly, I've also included this reference for a compilation of articles you can use while working with us: Help Articles - QuickBooks Desktop.

Visit again if you need help with QuickBooks concerns, L10N. Stay safe.

Did you find a solution yet? I am dealing with the same issue.

Did you find a solution to this issue? I am experiencing the same problem.

We're also experiencing the same problem. 

I also have the same problem. When the white screen gets larger and larger, I go to WINDOW and CLOSE ALL. This is a temp fix but it's better than nothing. I noticed this happening when I switch screens from one template to another. For example, if the invoice I'm working on is using template "ABC" and I arrow left to the previous invoice and that invoice is using template "123", that's where I see the white screen starts to show up.  It's so annoying!!

Same issue here.  Just spent two hours on the phone with support, and still not fixed.  They are escalating the issue.. 

Everything worked fine in QB 2019, this only started happening when we upgraded to 2022 (Premier Plus for desktop) because we HAD to.  Hate that they force us to update to a program with glitches.  Shame on Intuit.

Same issue here. It started when I added some fields to the on-screen template. Even after removing those fields, the white space stays. It didn't affect just me, all of our users are experiencing the same issue, even those that have never selected the template I made changes on. Uninstall/Reinstall may sound great, but we are on a remote server with 30 users, so it takes quite a coordinated effort to perform any changes/updates to QBE. 

Just fixed this for a client of ours. Here's what worked for me.

1. Uninstalled all QuickBooks related programs using Revo uninstaller (free version). Chosing the Advanced scan and deleting any files/folder and registry items found.

2. Then I checked manually for any remaining Intuit folders in the following locations. Renaming them to foldernamebak (doesn't matter what you call it, only renaming to have as a temp backup)

%systemdrive%\Program Files

%systemdrive%\Program Files (x86)

%systemdrive%\ProgramData

%userprofile%\appdata\Local

%userprofile%\appdata\Roaming

3. Open up regedit and deleted the following keys (folders). Make sure to right-click the keys and export them if you're worried about breaking anything. You can re-import them if there's an issue.

HKEY_CURRENT_USER\Software\Intuit - if logged in as the user having the issue

HKEY_LOCAL_MACHINE\SOFTWARE\Intuit

If you're not logged in as the user for admin permissions then you can find the user under HKEY_USERS

You can check what folder it is from the following location in the registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\

Just need to scroll through the list of keys (folders) in that location and look for the one with the correct username. Should be under "ProfileImagePath"

4. Reboot, reinstall and test.

Since the best solution Intuit has had for the last 3 years is "dunno, reinstall it?", I thought I'd share some my insights on this issue.

Reinstalling is not a solution, changing graphic settings are not a solution, changing the weak Quickbook settings are not a solution.

I believe it's an issue with the template getting corrupted, seemingly from being edited, modified, converted, looked at, thought about, etc. Once the issue appears, it impacts everyone that uses it regardless of the Quickbooks version.

The way I've fixed it is to:

1. Remake the template from scratch

2. Painstakingly change all the old PO's to the new template...manually, because Intuit doesn't believe in batch actions for PO's.

3. Grab the old pillow to scream into.

4. Close and reopen Quickbooks to see results.

5. Hope you don't have to ever edit a PO template ever again.

I would recommend creating a dummy template as a test, then trying it out on a dummy PO before wasting your life.