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P
Promos
February 15, 2020
Question

QB 2020 Crashing

  • February 15, 2020
  • 50 replies
  • 69 views

Just upgraded 2013 to 2020. Unfortunately, after installing an update, QB 2020 crashes before it opens. I get a large green circle, then it tries to open a company file, then just disappears. I've reinstalled the program, and it worked one time, but then it repeats the crashing.

50 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
February 15, 2020

Which edition do you have? Pro or Premier?

AlcaeusF
AlcaeusF
Level 14
February 15, 2020

Welcome and thanks for posting in the Community, @Promos.

 

Did you get any error messages? These are the possible reasons why QuickBooks Desktop (QBDT) crashes:

 

  • The company name may be too long.
  • A damaged or missing QBWUSER.INI file.
  • A corrupt hard drive.
  • The program files or QuickBooks Desktop installation may be damaged.
  • A damaged Windows operating system.

 

To fix this, let's run the Quick Fix my Program from the QuickBooks Tool Hub. Here's how:

 

  1. Close QBDT, then download the QuickBooks Tool Hub file.
  2. Once done, open the file (QuickBooksToolHub.exe) and follow the on-screen instruction to install.
  3. After that, double-click the icon on your Windows desktop to open the tool hub.
  4. Select the Program Problems, then Quick Fix my Program.
  5. Reopen QBDT.

 

If the issue persists, consider checking out this article and proceed to solutions 2 to 5 for more troubleshooting steps: What to do if you can't open QuickBooks Desktop.

 

Please let me know in the comment section below if you have any other issues or concerns. I'm more than willing to assist. Have an amazing weekend!

FunkyFreshRyeBread
FunkyFreshRyeBread
June 19, 2020

Thanks for bringing this matter to my attention, @robinlarabee.

 

I'm here to help you sort things out and help you with this unexpected behavior.

 

These may be caused by issues on the computer itself or by how QuickBooks interacts with your system. Make sure to always update your QuickBooks Desktop to the latest release as it becomes available to ensure you have all the updated components.

 

Also, the following resources below outline the solutions and other possible causes of QuickBooks Desktop unexpected behavior:

 

 

If none of the provided troubleshooting steps worked for you, it'd be best to contact our Technical Support Team. This way, they can further investigate this matter and create an investigation ticket if other users are experiencing the same.

 

Here’s how to contact our phone agents: 

  1. Go to the Help menu at the top and select QuickBooks Desktop Help.
  2. Click the Contact Us link at the bottom of the pop-up window.
  3. Enter a brief description of your concern and hit Continue.
  4. Click Start a Message.

 

We updated our working hours due to the growing impact of COVID-19, we're only open on weekdays 6am-6pm PST. We will resume normal hours as soon as possible.

 

I'm just a comment away if there's anything else you need. Take care always, 

 

 

 

 


Hello,

 

I work for an MSP in which one of our clients is also having this issue.  I have been working with Quickbooks Enterprise support since early March, and this still is not resolved (even after the R7 update).  

 

On May 26th, I was even advised that there is a whole ongoing investigation about this.  I was given this written statement from Quickbooks Support:

 

"You are tied to the Investigation-44399 witch is a issue on our end we are currently trying to resolve the issue and do apologize for the inconvenience when there is any updates regarding your issue you will  be notified immediately                                                             - INTUIT QUICK BOOKS "

 

Out of best interests of the client, I am now looking into other options.  From early March to now, this issue is still not fixed, and QuickBooks has been unable to resolve it (even more than 3 months later).

 

This thread ended with someone from Quickbooks Support advising to reach out to them for assistance, but nobody has updated this thread with a known fix.  Is there one?!

 

Please advise.  Please DO NOT SAY "please reach out to support for assistance" because that's exactly what I have been doing.  It has gotten my team, as well as our mutual client NOWHERE.

    L
    lin_jcaj
    Level 9
    July 12, 2020

     

    I appreciate the workaround you've found, JBM50.

     

    This can help other users who have been having the same issues. 

     

    Concerning the cause of this issue, you might also be correct that this may be caused by the incompatibility of the pre-installed anti-virus with other software.

     

    If you have any other concerns, please post them anytime here.

    J
    JM_LV
    August 7, 2020

    I have been having the same problem. Disabling Malwarebytes allowed the program to finish startup. Re-enabling crashed it (MB4.1.2)  Excluding the entire Intuit Folder seemed to end the problem. Surprisingly, two other clients with identical MB work without any crashes? It may be an update in one client, not in the others causing the issue.

    M
    marta58
    August 16, 2020

    I'm having the same problem

     

    M
    MaryAnn_E
    Level 4
    August 16, 2020

    Hi there, @marta58.
     

    Let's perform some steps to fix the issue when installing the new desktop version. Please follow the steps below on how to do it.

     

    Step 1: Download the QuickBooks Tool Hub. This hub contains the different tools used to fix common issues within the software.

     

    To do this, here's how:

    1. Close QuickBooks Desktop.
    2. Download the QuickBooks Tool Hub.
    3. Save the file to your Desktop, then double-click the file to open it. The file will be named QuickBooksToolHub.exe.
    4. Follow the on-screen steps to install and agree to the terms and conditions.
    5. When it's finished installing, click the Windows Start Menu and do a search for QuickBooks Tool Hub and open it.

    Step 2: Use the QuickBooks Install Diagnostic Tool.

    Step 3: Update Windows.

    Step 4: Manually fix Windows components.

    Step 5: Use Selective Startup to install QuickBooks Desktop.

     

    For detailed process on the steps I've provided above, check this article: Fix QuickBooks Desktop install errors.

     

    If none of these troubleshooting steps worked for you, I suggest contacting our Technical Support Team. This way, they can review and further assist you with this matter.

     

     To reach the support team, follow these steps:

    1. Open QuickBooks.
    2. Go to Help, then select QuickBooks Desktop Help.
    3. Select Contact Us.
    4. Give a brief description of your issue, then select Continue.
    5. We’ll provide you a few support options. Select which one is best for you.

     

    Check our support hours and contact us.

     

    Moreover, you can visit this article to know more on how to upgrade to a newer version QuickBooks Desktop: Upgrade to newer versions of QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise.

     

    You can keep in touch with me if you have any follow-up questions. I'll be here to help. 

    A
    amykanimal
    October 28, 2020

    After a month of having disappearing data issues, we updated to Enterprise 21 and after working in it ALL DAY I can't open the file...because it won't open, I can't get to tech support.  Is there another way? 

    MaryLandT
    MaryLandT
    Level 10
    October 28, 2020

    I'm here to help ensure you're able to open your company file, amykanimal.

     

    Let's figure out if your company file or QuickBooks program itself is causing the issue.

    1. Open the Windows Start menu.
    2. Type “File Explorer” into the search and open File Explorer.
    3. Search for and find the QuickBooks.exe file. It’s usually in your QuickBooks folder.
    4. Hold down CTRL on your keyboard and double-click QuickBooks.exe. Don’t let go of CTRL until QuickBooks opens.

    After QuickBooks opens, open your company file. If you can't, try a second test. Open QuickBooks but don't open your company file. Instead, select Open a sample file.

     

    If QuickBooks or the sample file don't open, or you see an error, the program is causing the issue. It's probably not your company file. Here's how to fix QuickBooks if it doesn’t open.

     

    Also, you need to check if your computer meets the system requirements needed to run QuickBooks Desktop 2021. This is to know ensure compatibility with the program.

     

    If the same issue persists, you can message our Support Team outside of QuickBooks.

    Let me know how the chat goes by commenting below. I'll be around until you're able to open your company file.

    L
    lbollinger4
    March 18, 2021

    This is so wrong. Why is this not being fixed. And why did I get something today saying you are no longer going to support us after April?

    C
    campbell22
    June 13, 2021
    You can check causes before troubleshooting error QuickBooks Closes Unexpectedly.
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