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mihosakai1024
Level 3

Quickbook Update version 32.0

i have quickbook pro plus 2022 as subscription.

to open qb, the update seems to be required.  it start downloading update and reached to 100% but it does not go further.  my ram should have enough memory...   i cant use my qb now...

please help.

6 Comments 6
MariaSoledadG
QuickBooks Team

Quickbook Update version 32.0

There are several reasons why you might be experiencing issues with your QuickBooks Pro Plus 2022 subscription getting stuck during an update. I'm here to guide you, Mihosa, through the process of resolving this.

 

Sometimes a simple system restart can clear up issues that prevent software updates from completing. You can restart your PC to close all programs and refresh the system.

 

Another option to resolve the issue is to right-click on the QuickBooks icon, select "Run as Administrator", and update again. This can help if the update process needs additional permissions. 

 

Also, antivirus software can interfere with software installations. You can temporarily disable the antivirus and do the update again. However, if the issue persists, you can use the QuickBooks Desktop Tool Hub which will help you sort out the halting of the update problems.

 

To download and install the QuickBooks Tool Hub, follow the steps below:

 

  1. Close QuickBooks.
  2. Download the most recent version (1.6.0.5) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.

 

To give you a step-by-step process on how to fix issues and common errors, check out this article: Fix Common Problems and Errors with the QuickBooks Tool Hub.

 

Additionally, for further assistance in managing your books and when QuickBooks Desktop is discontinued, you may consider reading helpful articles:

 

 

Reach out to us if you have any other questions when updating QuickBooks. We'll always be right here to help.

mihosakai1024
Level 3

Quickbook Update version 32.0

thank you for the quick response

 

reboot computer didnt solve this issue

i can't open QB unless the update is completed. so this was not option either.

i run as administrator so this was not issue.

i tried things i can think of but just stuck last part....  of update... 

wonder my QB2022 should be changed to 2023???

Chrea
Level 4

Quickbook Update version 32.0

@mihosakai1024 

Consider to reinstall your program. 

LollyNino_C
QuickBooks Team

Quickbook Update version 32.0

Thank you for your prompt response, Miho.

 

I appreciate that you’ve already taken the steps to update your QuickBooks Desktop Pro to the latest version. Let’s clarify a few details about updating QuickBooks Desktop (QBDT).

 

Has your subscription expired? If it has, that could be why you’re unable to finish updating QuickBooks 2022 (Plus). Once the subscription for QuickBooks 2022 (Plus) expires, updates for that version will no longer be accessible.

 

Just as a heads-up, QuickBooks 2024 Plus is no longer available for purchase. Your best options now are to transition to QuickBooks 2023 or consider QuickBooks Online, as we’ve continued to innovate and improve upon it. There are accounting products that can meet the needs of every customer, from the simplest to the most complex.

 

To help you with the transition, I’m also including this helpful article on importing your QuickBooks Desktop company file to QBO: Move your QuickBooks Desktop file to QuickBooks Online.

 

If you have any further questions about updating your account to the newest release, please don’t hesitate to click the Reply button. I’m here to help you with any queries you may have!

mihosakai1024
Level 3

Quickbook Update version 32.0

Thank you.  my subscription has not expired.

after long wait for download, i was finally able to complete the update.  i thought it stuck but just let it sit on the frozen download.  after long wait (like 2 hrs), finally it was completed.

 

i tried the online version before (switch from desktop to online).  the feature i used were not available and lose a lot of data i need... so i had to switch back to desktop.

its class, sub category, customer bill reference on bill - those are required.

SilexOrange
Level 1

Quickbook Update version 32.0

This update requires you to disable "Cloud-delivered protection" and "Real-time protection" in windows defender temporarily.

Also, when you turn it back on after the update completes and you restart your computer, your merchant services credit card portal ceases to work, returning an error 500 internal server error. Turning "Cloud-delivered protection" in windows defender back off allows merchant services card processing to work again. Something for the Intuit Developers to take a look at, as it's not great to have to cripple your antivirus to run credit cards!

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