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Quickbooks Desktop Kernelbase Error

Forum|Forum|3 years ago
February 7, 2023
1 reply
4 views

Hello!

This morning I updated an employee's computer to all of the latest drivers and the latest Windows 11 Version 22H2 update, as her computer was having another issue. Since updating, however, Quickbooks has constantly been crashing after making changes to the file.

We run Quickbooks 20 and it is completely up to date. The issue seems to be coming from the KERNELBASE DLL.

I have done some fixes online but nothing seems to be working. Has anyone encountered this before? How was it fixed?

The log found in event viewer was:

Faulting application name: QBW32.EXE, version: 30.0.4016.3000, time stamp: 0x638a511c
Faulting module name: KERNELBASE.dll, version: 10.0.[removed], time stamp: 0xc16aac06
Exception code: 0xe0434352
Fault offset: 0x00147452
Faulting process id: 0x0x3B50
Faulting application start time: 0x0x1D93B1F7D009CBF
Faulting application path: C:\Program Files (x86)\Intuit\QuickBooks Enterprise Solutions 20.0\QBW32.EXE
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: d45a56e0-f6b9-4def-91f1-a0d5677b2468
Faulting package full name:
Faulting package-relative application ID:

QuickBooks Desktop

Best answer by AbegailS_

Thanks for sharing detailed information on your concern, @MVHP_Gabe.

I appreciate you trying all the steps to resolve the crashing issue.I'm here to help you sort things out and help you with this unexpected behavior.

These may be caused by issues on the computer itself or by how QuickBooks interacts with your system. Before installing the update make sure to always update your QuickBooks Desktop to the latest release as it becomes available to ensure you have all the updated components.

If none of the provided troubleshooting steps worked for you, it'd be best to contact your IT Team. This way, they can help you set up your program in the system.

I'm adding this link where you can check the operating system, hardware, software, and other requirements to run QBDT 2023: System requirements for QuickBooks Desktop 2023

Also, the following resources below outline the solutions and other possible causes of QuickBooks Desktop unexpected behavior:

I want to make sure everything is taken care of for you, so please let me know if you have any other issues or concerns in the comment below. I'm always here to assist.

A

AbegailS_Answer

Level 6

Thanks for sharing detailed information on your concern, @MVHP_Gabe.

I appreciate you trying all the steps to resolve the crashing issue.I'm here to help you sort things out and help you with this unexpected behavior.

These may be caused by issues on the computer itself or by how QuickBooks interacts with your system. Before installing the update make sure to always update your QuickBooks Desktop to the latest release as it becomes available to ensure you have all the updated components.

If none of the provided troubleshooting steps worked for you, it'd be best to contact your IT Team. This way, they can help you set up your program in the system.

I'm adding this link where you can check the operating system, hardware, software, and other requirements to run QBDT 2023: System requirements for QuickBooks Desktop 2023

Also, the following resources below outline the solutions and other possible causes of QuickBooks Desktop unexpected behavior:

I want to make sure everything is taken care of for you, so please let me know if you have any other issues or concerns in the comment below. I'm always here to assist.

M

MVHP_GabeAuthor

There was a missing update on the computer that we didn't realize hadn't installed. It installed when we restarted for something else and it's been working fine since.

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