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PAT0511
July 20, 2023
Question

QUICKBOOKS DESKTOP

  • July 20, 2023
  • 7 replies
  • 32 views

I have been using Quickbooks desktop for years!  Now when I try to change companies, my Quickbooks shuts down.  I restart and try to switch companies and it shuts down again.  I called support and they told me the problem is, I am using Quickbooks 2021.  They told me to close my company and then all my companies would show up so I could change companies.  Now that isn't working!  Quickbooks shuts down.  They want me to update to 2022 or 2023, but I can't.  They took away the scan manager ap and want me to download my bill of ladings on my phone!  That is a joke!  I do many invoices everyday and that is not an option for me!!!  I am at a loss and don't know what to do!!!

7 replies

C
Carneil_C
Level 6
July 20, 2023

Hello, @PAT0511. 

 

I can only imagine what you've been through when trying to open another company in QuickBooks Desktop, and this is not what we want to happen.

I understand you've contacted our customer support team to sort this out. Still, I recommend contacting them again and having a screen-sharing session so they can investigate your concern further. 

 

Here's how: 

 

  1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  2. Click Contact Us.
  3. Give a brief description of your issue, then select Continue.
  4. Choose a way to connect.

 

If you're using QuickBooks Accountant and QBDT Enterprise, you'll want to open two company files simultaneously for future tasks. You can check out this article for a detailed process: Open and use a secondary company file in QuickBooks Desktop.

 

Let's hear if you have more queries about managing your companies in QBDT. I'm always here to help.

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
July 21, 2023

@PAT0511 

How big is your file size?

P
PAT0511Author
July 26, 2023

I have Quickbooks desktop on 2 different computers.  Now both are shutting down when I try to switch companies.  I contacted support and they told me to close company and then open up the other company I want.  This isn't even working all the time now!!!  I won't update to 2022 or 2023 because they took away the scan manager app.  I don't have time to download all my bill of ladings to my phone!!!  That is a joke!  I am trying to find another accounting service!

D
dan215
August 1, 2023

I am experiencing the exact same problem.  It started a couple of weeks ago after an update.  My company files are 137,000kb and 57,000kb.  I have restarted my computer multiple times.  I have tried manual updates but I am fully up to date.  The only way I could find today to switch companies was to close QB, then double-click on the .QBW file in my C drive folder.  The company opened, and then I was able to switch to the other company as it has always done for the last 25 years.  I am using QB Desktop Pro Plus 2023.

    C
    Carneil_C
    Level 6
    August 1, 2023

    Thanks for chiming in on this thread, @dan215.

     

    It's great to know that you've successfully switched companies in QuickBooks Desktop. Your experience will surely benefit other users facing the same issue.

     

    Feel free to ask questions or share your best practices while using the product. Rest assured that the Community is always here to support you.

    D
    dan215
    August 1, 2023

    Yes, I have successfully switched companies, but not in the way that the QB software is supposed to accommodate switching companies.  There is definitely a software glitch that the QB programmers created in their last round of updates.  Hopefully, the QB programmers will figure out what they screwed up and send us another update to fix the problem they created.

      K
      kitty52
      August 23, 2023

      I am having the same problem. I have 7 comapnies that i have to switch back and forth to. I have had 2 sessions with QB they have me do all kinds of things, it works a couple of times and now nothing.

        Z
        ZackE_QuickBooks Team
        QuickBooks Team
        August 23, 2023

        Thanks for getting involved with this thread, kitty52.

         

        Since QuickBooks is shutting down on its own when you try opening a different company file, I'd initially recommend confirming you're up-to-date with your product's latest release.

         

        You can also use the Verify Data utility. It identifies known issues within company files and informs users if their Rebuild Data tool needs to be utilized afterwards.

         

        Here's how it's used:

         

        1. Click Window, then Close All.
        2. In your top menu bar, go to File.
        3. Choose Utilities.
        4. Select Verify Data.

         

        In the event its results show a "Your data has lost integrity," message, this indicates there's damage in your file. You can use the Rebuild Data utility to fix it. For specific errors, there may already be a resource for them on our support site.

         

        If it displays a "QuickBooks detected no problems with your data," notification, or you've searched our help articles and didn't find any existing resources about the specific error it displayed, you can move on to troubleshooting with our QuickBooks Tool Hub.

         

        Here's how:

         

        1. Close QuickBooks and download a copy of the utility's most recent version, then run it.
        2. Follow along with your on-screen steps to complete installation and agree with our terms and conditions.
        3. Once it's installed, double-click its icon to open the tool hub. If you can't find your app, perform a search in Windows for "QuickBooks Tool Hub" and select the program.
        4. Access your Company File Issues tab and use the Quick Fix my file and QuickBooks File Doctor tools to troubleshoot your company file. In the event you need additional assistance, choose File Dr Help.

         

        In the event QuickBooks continues shutting down when you try switching company files, you'll want to continue getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

         

        I've also included a detailed resource about QuickBooks closing unexpectedly which may come in handy moving forward: While working in QuickBooks, QuickBooks closes unexpectedly (crashes with or without an error)

         

        Please feel welcome to send a reply if there's any questions. Have a lovely day!

        T
        T S1
        August 25, 2023

        I upgraded to 2023 awhile back.  And the same thing is happening to me.  I have 3 company files and can only open 1 file.  When I try to  switch QB shuts down.

        Fiat Lux - ASIA
        Fiat Lux - ASIA
        Level 14
        August 26, 2023

        @T S1 

        Are you also running QBD on Win 11?

        T
        T S1
        August 26, 2023

        Windows 10 .  Three different company files 53.4 MB , 72 MB, and 77.9 MB.

        B
        busydea
        September 21, 2023

        I have accounant desktop 2023 and it still kicks off /closes when I change companies!

          D
          dan215
          September 21, 2023

          What I have learned is that QB is phasing out all desktop software and forcing us to pay monthly fees for QB Online.  My desktop stopped functioning and QB wanted $550 per year to continue it, but I am also reading that it will be unavailable soon.  I am using a 30-day free trial of QB Online and it is full of bugs.  I spent half a day on the phone with them yesterday and they admitted that the problems are widespread and they are trying to resolve them.  I don't like paying a monthly fee, and I don't like being dependent on having internet to operate my business.  Internet is not something I can depend on and now this is a liability for my company.  I preferred owning all the data and having it on my computer regardless of internet access.  They don't advertise it, but the cheapest online plan is QB Self employed at $20 per month.  If you search for it you will find it.  Make sure you are on QB USA and not Canada if you do it.  I used desktop for 30 years and I am very unhappy with Online.  Good luck!

            Fiat Lux - ASIA
            Fiat Lux - ASIA
            Level 14
            September 21, 2023

            @dan215 

            They will release QBD 2024 next month and I'm sure they will keep supporting QBD until they can easily migrate data from QBO to TurboTax. If you only need a single user license, you can use the trial version of QB Desktop for good if necessary.

            J
            JETIA
            October 28, 2023

            I also have had the same issue when trying to change companies.  I have tried re-building files and everything that has been suggested.  Still nothing.  When I go to use 'help' in the icon bar - it does nothing and freezes!

            I have been using QB since 2004 and have never had this many issues.  Something is going on with programming and it needs to be fixed.  Not getting resolution is NOT ACCEPTABLE!  When a small business relies on this program to work and it doesn't, it can be crippling.  What happens if QB quits working at all?  There is no customers should have to upgrade to 2023 to get the software to work. (It isn't free!).  Please come up with a solution - year end will be here before we know it and this cannot continue!

             

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