refund invoice

I’m glad to walk you through the refund process, @FoofSh.

In QuickBooks Online, you can use the Refund receipts to track a customer's refund for an item or service. Just make sure you haven't entered a credit memo yet to prevent a double reimbursement.

Here are the steps to do it:

1. Within your company, click the + New button.
2. Tap Refund receipt.
   
3. Select the customer you want to refund.
4. In the Refund From the dropdown, choose the bank you deposited the payment for the invoice.
5. Add all products the customer returned in the Product/Service column.
6. Make sure to fill in the date, quantity, rate, amount, sales tax, and other fields accordingly, then press Save and close.

You can visit this reference to learn more about the process: Record a customer refund in QuickBooks Online. It has everything you need to make sure books are up to date and the returns handled correctly.

Please know that for every refund entry, you may incur a fee based on the transaction type and pricing plan you have. Check out this article for better details: Understand charges for refunds or void transactions.

You’re always welcome to mention me or add comments anytime if you need additional help with managing returned products. I’ll be here to help you out. Have a great day and keep safe!