Question

Home screen keeps changing view

Forum|Forum|7 years ago
February 11, 2019
22 replies
93 views

Enterprise 2019 upgrade has changed my screen settings. My icons keep moving to the left even though I keep marking they should be on the top and now I have lost the listing of open windows on the left. Quickbooks is arbitrarily changing my settings.

Any help is appreciated.

QuickBooks Enterprise Suite

A

Anonymous

Hi, @timminskm.

Thanks for posting in the Community. I'm here to help fix your icon bar in QuickBooks.

Let's suppress your QuickBooks first to reset the settings. Here's how:

Right-click the QuickBooks Desktop icon, press and hold the Ctrl key, then select Open.
Do not release the Ctrl key until you have the No Company Open window unless QuickBooks freezes or gives you an error.
Open the company file.

Once done, change the icon bar's setting to the top. Then let's make sure to save the desktop view. Here's how:

Go to Edit menu and select Preferences.
On the left side panel, choose Desktop View.
Click the Company Preferences folder and select the Save current desktop.
Once done, click the OK tab.

As always, you can contact our Desktop Care Support if you need assistance in going through the steps.

Here's how you can reach them:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. Choose your QuickBooks Product.
3. Select your QuickBooks Version.
4. On the Contact Us page, click a topic.
5. Click on the Get Phone Number button to see the support number.

That should do it. Let me know if you have additional questions. I'll be here anytime you need help.

qbteachmt

Level 11

@255439

Please Learn from this input. The Preferences you show does not control the Icon Bar. The Icon Bar is controlled from the View Menu.

@timminskm

Yes, there are some Bugs in the program from recent updates. Please see my attachment; I even get Both Icon Bars, sometimes, which should be impossible.

S

SarahannC

Level 9

I have had quickbooks forever. I have about 30 PCs. All have been replaced about every three years. I have a bunch of remote users. It has been happening for many years. I switched servers over the years. I started new databases. It isn't related to anything except a flaw in the program. It is the only constant in my system. Something triggers the Icon bar to move from the top to the left side when a computer goes to sleep.

Hello Lenny G,

I can see the importance of fixing the Icon bar in QuickBooks Desktop. Also, I appreciate you for letting me know that you've been through with the latest server, new devices, and ones.

We can reach out to our specialist to further investigate using their appropriate tools and provide you accurate information on why it's still happening.

Here's how to connect with them:

Go to the Help menu once you open QuickBooks.
Click QuickBooks Desktop Help or press F1 on your keyboard.
Select Contact us button.
Enter a short description of your concern in the Tell us more about your question box. Let's say "Icon bar".
Hit Search. Select Start a message.

If there's a screen issue in the company file, you can use this article to fix it right away: Learn what to do if you see the font, sizing, or other display issues.

Visit again and comment below if there's anything I can help you with. Stay safe!

M

mavelo

This is a long-standing issue (well before 2019) and has yet to be addressed by Intuit. From our experience... 90% chance the "icon bar" settings are lost during any QB version update (patches and upgrades)

Sign up

Login with SSO

Let's get you signed in

Login with SSO