Question

Something’s not quite right Unexpected problem : -1

Forum|Forum|5 years ago
March 2, 2021
17 replies
59 views

QuickBooks Online

Level 9

Let's get rid of the error you're getting, dan-garza.

The error you're getting is often caused by a browser issue. To fix this, access your account via a private browser (incognito). This doesn't store data in the cache, reason why it's the best place to isolate browser issues.

Refer to the keyboard shortcuts below:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Shift + N
Microsoft Edge: Ctrl + Shift + P

If it works, please clear the cache on your browser to delete some outdated files. Otherwise, you can try using other supported browsers to be thorough.

You might also want to visit our easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. Below are the following:

The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!

C

Charies_M

Level 9

Hi, dan-garza.

Hope you’re doing great. I wanted to see how everything is going about the error "Something's not quite right. Unexpected problem. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

B

BrianCypress

Hi There, we recently moved to QuickBooks Online Advanced to take advantage of the Bulk editing of invoiced. Unfortunately, this feature doesn't work.

I follow the steps to get to the bulk edit page (located @ https://app.qbo.intuit.com/app/batch/invoices/modify) and the message at the top of the screen says; "Something's not quite right" which prevents me from moving forward. Screenshot is enclosed.

I've cleared the cookie and cache, etc. That didn't work. I've spent hours on the phone with Support and they haven't found a solution. They said that they are "escalating this to an engineer and that it would likely take >90 days to get a callback." :-O

Has anyone else seen this issue and resolved it?

Thank you,

Brian

B

BrianCypress

Good afternoon, @BrianCypress.

Thanks for reaching back out to us. I'm glad you took the time to perform those troubleshooting steps and also got in touch with our Customer Support Team about this issue. Allow me to give you some additional details.

The best and quickest route would be to wait and check in on the escalation that our support team has already started with you. They have the tools to look closer and figure out why this is happening in your account.

If you ever want an update on it, contact our team so that you can keep up with the progress of resolving the problem.

Feel free to come back if you have any other questions or concerns. We're always here to make sure you get back to running your business, the most important thing. Have a splendid day and rest of your week!

I called in again today. The rep put me on hold for 30 mins. Came back on the line and said that my case had been resolved. This is confusing because the issue still exists. Then the rep proceed to pretend that she couldn't hear me.

So now I'm stuck and interested in other options.

Brian

B

BrianCypress

Hi @dan-garza , did you ever get this resolved ? I've been trying to work through support for the last 2 months but they can't figure it out.

Sign up

Login with SSO

Let's get you signed in

Login with SSO