Starting from Scratch

Hello, MRV_Books. 

Yes, you can create a new account using your existing Intuit credentials. Then, I suggest reaching out to our ProAdvisor support to help you transfer the certificate. 

Here's how:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.

Also, you can check your active certification by going through, Team, then the Training tab, and choosing training and certification history. 

Please see this article for more information on QuickBooks Online Certification: Frequently Asked Questions about ProAdvisor Certification.

Please don't hesitate to get back to me If there's anything you need assistance with regarding your certification in QBO. 

I'm having difficulty creating a new account using my credentials. Whenever I try to do so, it tells me that the username is taken and asks me to either recover the account or sign in. 

If I log in, I can't find anywhere to create a new account. 

If I log in via Intuit, I can't find anything there to create a new firm.

Hello there, @MRV_Books.

Let me make it up to you by making sure you'll get a new QuickBooks account. I know this hasn't been an easy process for you when creating an account.

I'd like to reiterate the information by my colleague AileneA QuickBooks Community has limited access and tools so I suggest you reach out to our QuickBooks Online Accountant and ProAdvisor Support. They can take a look at your account and fix this issue.

Here are some articles for additional information about QuickBooks Online Accountants:

• Create a new QuickBooks Online Accountant firm directly from our website.
• Learn about ProAdvisor benefits, tiers, and points

I appreciate your patience on this matter. I'm only a few clicks away if you need assistance with your other QuickBooks tasks. It's always my pleasure to help you out again.