Sample company file access issue

I'll share the steps on how you can access the sample company file, @satC.

You'll want to run the QuickBooks File Doctor tool. This helps fix issues when opening a company file including a sample file.

First, you'll need to download the tool hub. Here's how:

1. Close QuickBooks.
2. Download QuickBooks Tool Hub. Then, save the file on your Desktop.
3. Open the file you downloaded (QuickBooksToolHub.exe). Follow the on-screen steps to install and agree to the terms and conditions.
4. Double-click the icon on your Windows desktop to open the tool hub.

After that, look for the QuickBooks File Doctor from the hub.

1. From the launchpad, select Company File Issues.
2. Click QuickBooks File Doctor.
3. Follow the steps that'll guide you through the rest.

Once done, restart your computer and try accessing the sample file again. Learn more about the tool in this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Additionally, here's a link that covers all the tasks you can do when using QuickBooks Desktop. Just look for responses that  fit your concern: 

• View all articles in QuickBooks Desktop.

That'll do it. Please let me know how you get on after trying the steps as I want to ensure this is resolve for you. Take care and have a great week ahead.

@ShiellaGraceA 

RE: You'll want to run the QuickBooks File Doctor tool. This helps fix issues when opening a company file including a sample file.

It does not seem that you read the question or reviewed the attached file from the OP.

How can the file doctor possiblly fix a sample file that the user can't download?

Hi Shiella,

Thank You for the reply.

I installed the QB tool hub. When i am trying to access the QB tool , it is expecting company/sample company file. But actually i don't have any sample company file which i can input. Downloading the sample company file is the issue here.

Thanks

Thanks for sharing your Intuit Data Protect (IDP)concern with the community, @satC.

I can definitely help you get to the right support who can assist with program issues. Our Technical Support Team to oversee the problem and provide a fix.

They can share relevant troubleshooting to rule out the problem. When needed, they can also initiate a viewing session with you, so they can verify why you're unable to download the sample company file.

To get our support, follow the steps below:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

Kindly update this thread after contacting our support. I want to ensure this online backup concern is resolved, and I'm here to provide further assistance and insights. Have a great day!