Screen Suddenly black and white

How big is your file size?

Try opening the sample file. Did you encounter the same issue?

My company file size is 64,240 kb. I have not tried opening a sample company file, simply because this only happens on the vendor screen (so far anyway), and as soon as I exit and reopen, it's fine again. 

Hi there, TB666.

I'm here to help fix the screen issue you're having in QuickBooks Desktop (QBDT).

When your QBDT screen turns completely black and white, it can hinder your ability to view the necessary information. In such cases, there are recommended solutions available to address this issue.

You can begin by utilizing the Quick Fix my Program tool found in the QuickBooks Tools Hub. This tool is designed to resolve common errors and issues within QBDT. To get started, you will need to download and install the QuickBooks Tools Hub.

Here's how:

1. Close QuickBooks.
2. Download the most recent version of the QuickBooks Tool Hub. Save the file somewhere you can easily find it.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen instructions to install and agree to the terms and conditions.
5. Once done, double-click the icon on your Windows desktop to open the tool hub.

After that, run the Quick Fix my Program tool. Here's how:

1. In the QuickBooks Tools Hub, select Program Problems.
2. Select Quick Fix my Program.

Once done, open QBDT again and return to the Vendors list to double-check.

If the same thing happens, check out this article and proceed to Solution 2 for more troubleshooting steps: QuickBooks Desktop fields display black instead of white.

Also, to further guide you in managing the growth of your business and transactions in QBDT, I'd recommend checking out this article: QuickBooks Help Articles. It provides valuable guidance and offers video tutorials to help you navigate the product with ease.

Please let me know if you have follow-up questions about this or anything else. I'm more than willing to assist. Take care.

Thank you, I did perform these steps and hopefully it corrects the issue. 

yes, several times, also other weird issues. not sure why and I have similar size file.

I acknowledge your efforts in following all the troubleshooting steps to address your issue in QuickBooks, wildcat. Let me walk you through to correct this issue.

I know that it can hinder you from seeing the important information. It could be a data issue. Have you tried opening a sample file? Also, please verify, rebuild, and run it in the Tool Hub. The verify tool checks your company file for common problems. You don't need to look for anything to fix. To solve this issue, you will need to use the rebuild tool.

To rebuild your company file data, here's how:

1. Go to the File menu at the top.
2. Choose Utilities, then select Rebuild Data.
3. QuickBooks will ask you to make a backup before it rebuilds your company file. Select OK. A backup is required before you can rebuild.
4. Choose where you want to save your backup, then OK. Don’t replace another backup file. Enter a new name in the File name and select Save.
5. Click OK when you get the message Rebuild has completed.
6. Go to the File menu at the top. Select Utilities, then select Verify Data again to check for additional damage. 

I've added this reference as your guide in learning how to get the most out of your financial reports: Customize reports in QuickBooks Online.

Feel free to ask if you have any more questions about this or anything else. I'm here to help.

@wildcat 

Run the Verify/Rebuild Data utility. Did you encounter any error message?

THIS IS A BIG ISSUE CAME FROM 2015 SOFTWARE AND CONTINUED WITH 2024 IS A BUG AND WE LOST INFORMATION, IN ONE AUDITORY THAT IS A DESASTER, QB HAVE THE RESPONSABILITY OF FI THIS ERROR.

@LANDSCAPING1  As far as I understand it, the most common cause of this behavior is too much information in the QB file. I see it a lot in my bigger QB files.

There's not much to do for it aside from data compression or starting a new QB file at the start of a new year or, as relevant, fiscal year. Data gets old, it corrupts, and I'd be shocked if QB put out any kind of fix for it.