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sanjayparex1
July 27, 2022
Question

Web connector issue

  • July 27, 2022
  • 2 replies
  • 1 view

Since I have upgraded to the 2022 version my web connector throws an error "Application requested to abort" and this error only appears in the web connector when logged in to Quickbooks. Once logged out of Quickbooks then the web connector runs fine.

 

- QuickBooks and the third-party application are running at the same user level

- The Quickbooks path and file name are correct.

 

Any troubleshooting to fix this issue?

2 replies

A
AbegailS_
Level 6
July 27, 2022

I'm here to provide the help you need and guide you to the right support, @sanjayparex1.

 

Currently, there's an open investigation about this issue. Our engineers are looking for a fix and the root cause which prevents QuickBooks Desktop from syncing apps via the Web Connector.

 

Here's how:

 

  1. Go to the Help menu and select Contact us.
  2. Enter a brief description of your concern and click Continue.
  3. Select the best way on how you'll want to contact us.

 

Feel free to click this link for more details about our support hours and types. 

 

As a workaround, let's check if there's a company name entered in your My Company window.

 

Next, we can run the verify and rebuild data tools to get this resolved. The verify tool will scan any damaged data of your company file, and then the rebuild tool will attempt to fix all of the damaged data detected. It also allows your QuickBooks software to refresh the data inside the company file. 

 

Here's how to verify your company file data:

 

  1. Navigate to the File menu.
  2. Choose Utilities, then select Verify Data.
  3. Click OK to close all windows.

 

If you see “Your data has failed the integrity check” you need to rebuild your file. Otherwise, you’re done.

 

After you’ve verified your data, rebuild your company file to fix any errors or data damage. Here's how:

 

  1. Go to the File menu, then choose Utilities.
  2. Select Rebuild Data, then tap on OK to close all windows.
  3. QuickBooks will prompt you to do a backup before rebuilding your company file, select OK.
  4. Follow the on-screen steps to proceed.
  5. Click OK once the rebuild is finished.

 

Lastly, you can utilize this article on how to you can get your log information by proceeding to Option 2: Find QBWin.log or QuickBooks.log files

 

In addition, I've got these resources that may come in handy:

 

 

Thanks for your patience while we're looking for a permanent fix to this issue. If you need anything else please don't hesitate to post them here. 

S
sanjayparex1Author
August 1, 2022

Thank you so much for addressing this issue and let us know once this issue is fixed.

H
HelenB3
August 4, 2023

Did you ever get a fix for this problem? We are having the same issue after upgrading to ver. 23.0

MJoy_D
MJoy_DQuickBooks Team
QuickBooks Team
August 1, 2022

You're welcome, @sanjayparex1. It's our pleasure to help.

 

To constantly receive a status update, I suggest reaching out to our Product Support Team. Then, let them add you to the email list for this open investigation

 

You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.

 

Keep in touch if you need any more assistance with your account by leaving a reply below. Take care and have a great rest of the day!

H
HelenB3
August 4, 2023

Has this issue been resolved yet? We are having the same problem with ver. 23.0

Angelyn_T
Angelyn_TModerator
Moderator
August 4, 2023

Thank you for reaching out, HelenB3. I can share some updates about this issue.

 

The recent investigation related to this error message "Application requested to abort" was already tagged as closed and resolved. Web Connector should work fine with QuickBooks Desktop (QBDT) perfectly now.

 

I can see that you're getting the same experience after upgrading to QBDT 2023. To narrow down the result, ensure your company file passes the verify tool with no issues. To start:

 

  1. Click on Utilities from the File menu.
  2. Tap on Verify Data. 

 

If no errors are found, your data is clean, and no further action is required. However, if damage is detected, use the rebuild tool to repair it right away.

 

If you're getting the same result after that steps, you may need to contact support so that they can recheck this error further.

 

  1. Click on QuickBooks Desktop Help/Contact Us from the Help menu.
  2. Tap Contact Us.
  3. Enter a short description of your concern, then Continue.
  4. Choose a way to connect with a live representative.

 

On the other hand, I'm also adding this help aid for more troubleshooting fixes concerning Web Connector errors: Fix common Web Connector errors in QuickBooks Desktop.

 

Please let me know if you require extra support while managing your applications using Web Connector by posting a comment below. I want to make sure that everything is taken care of right away in the Community forum. Have a wonderful day!

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