AMEX Accepted?

Good evening, @schmidtfs. 

It's great to see you back in the Community. I'd be more than happy to give you some information on if our QuickBooks Online processor accepts AMEX. 

Yes, we do accept American Express with QuickBooks Payments. Review this guide to find out more details about QuickBooks Payments. 

Check out this link that could help you in the future as well: Add or remove AMEX credit card processing for QB Payments account. 

This should answer your question. Don't hesitate to reach back out if you need any more assistance. Take care! 

Thanks!

Glad to know we're able to provide the answer you're looking for, schmidtfs.

If you need additional help in processing payments, please let us know. We're always here to help you out.

I've also added our View All Help article for future reference. You can search topics that'll help you complete your other QuickBooks tasks.

Have a great day ahead!

when i click to turn on AMEX, it says "something went wrong" and will not allow me to proceed?

I appreciate you for joining the thread.

Before anything else, may I ask if you've already done some basic browser troubleshooting on your end? If not, I'd recommend doing it to ensure this has nothing to do with your browser. Sometimes temporary internet files such as cache and cookies can speed up the performance of your browser. Too many of them can also affect your experience when using QBO.

To start the troubleshooting, you'll want to access your company in an incognito or private browser. You can use these shortcut keys:

Chrome: Ctrl+Shift+N
Firefox: Ctrl+Shift+P
Safari: Command+Shift+N

Once you're in, try turn on AMEX again. If it works and it does not show, you can proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

I'd also recommend using other compatible browsers if the issue persists. Refer to this article to see the list of compatible browsers in QuickBooks Online: Other browsers.

Lastly, if you're still unable to get through this, you can reach out to our Customer Care Team. This way, they can assign a representative and conduct further investigation to determine the root cause of the issue. Refer to this article for more information: QuickBooks Online Support.

In addition, you can check this handy article to help you manage your bank deposits inside the program: Record and make bank deposits in QuickBooks Online.

Let me know how it goes by leaving a comment below. I'm determined to get you through this situation. Stay safe, and have a nice day!

i tried all of that, not working still

I appreciate the efforts you've exhausted in performing the troubleshooting steps above, problemwithdeposit.  

I can see the urgency of getting this resolved, and I want to ensure this is taken care of the soonest. Since you're still not allowed to proceed, I recommend getting in touch with our Customer Care Team. This way, we'll be able to pull up your account in a secure session and look into it for you. 

Here's how: 

1. Click Help on the top right corner of the screen.
2. Go to the Search tab, then click the Contact Us button.
3. Enter a brief description of your concern in the description box.
4. Proceed with Continue, then choose Chat or Callback.

To ensure you get assisted on time, you can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

I've also added this awesome resource for future reference to use as a common question about payment deposits in QuickBooks Online. 

Let me know how the chat/call goes in the comments below. If you have any other concerns, please don't hesitate to tap me again. I'll be sure to keep an eye out for your reply.