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Level 2

Can't turn on Payments

Hi,

 
I have done everything requested and received email reading;
 
Congratulations!
Get ready to save time and get paid faster. Now customers can pay your invoices online by credit card or bank transfer. You can also process payments yourself in QuickBooks Desktop or on your mobile device.
Activate your account in a few simple steps
    1. First, create or confirm your 
    2. In QuickBooks, select Customers > Link Payment Service to Company File
  1. Enter your sign in details
  2. Restart QuickBooks
That's it. Now you are ready to get paid faster.
In QuickBooks Desktop, create an invoice, enable Online Payment, and click Save. Email the invoice to your customer. Your customer will receive the invoice and can pay you immediately with the click of a link.
To get a preview of what your customers will see, send a test invoice to your email address, open it, and click Pay Now to take a look.
You'll also want to know
•  Your Account ID is: xxxxx . Please keep this for your reference.
•  Credit card payments usually reach your bank account in 2-3 days.
•  The check processing capability will be activated within 48 hours.
•  To see payment status and history, log in with your QuickBooks Desktop User ID and password.
•  To take payments on your mobile device, download our GoPayment app.
•  Questions? Get answers or contact us from the 
Welcome aboard!
 
Please advise..
 
 
Solved
Best answer March 03, 2019

Best Answers
Highlighted
QuickBooks Team

Can't turn on Payments

Hello supermuls, 

 

You'll probably need a few verifications to turn your Online Payments. I recommend reaching out to our Merchant Service Team to help you verify your account. 

 

You can also refer to this article for more details on how to connect your Payments Account to QuickBooks for Mac

 

I'm here to help you if you have additional questions.

View solution in original post

7 Comments 7
Highlighted
QuickBooks Team

Can't turn on Payments

Hello supermuls, 

 

You'll probably need a few verifications to turn your Online Payments. I recommend reaching out to our Merchant Service Team to help you verify your account. 

 

You can also refer to this article for more details on how to connect your Payments Account to QuickBooks for Mac

 

I'm here to help you if you have additional questions.

View solution in original post

Highlighted
Level 1

Can't turn on Payments

Hi 

 

I already have the link for cutomers to make a payment when I send out invoices.  How can I get the link for customer statements?  The customers want to make one payment, not each individual invoice?

 

Thanks

Lyna

Highlighted
QuickBooks Team

Can't turn on Payments

Welcome to this thread, @Ashley1888. Glad to know that you already have the link for your customers to make an invoice payment online.  

 

At the moment, the link for customers to make a payment is only available in the invoice. I can see how beneficial it is to you and your customers to also have this functionality in the customer statements so they can make one payment. I appreciate you for sharing your ideas. 

 

Meanwhile, I'm encouraging you to visit our QuickBooks blog to keep posted about our product updates and enhancements. 

 

Feel free to message us again if you have more questions. We're always here to answer all your needs. Have a great day ahead. 

Highlighted
Level 1

Can't turn on Payments

 

Hi Catheryn,

 

I think it's a pity that this issue cannot be solved even by the agents online on the chat.

After spending near 3 hours discussing endlessly with 4 different agents explaining the message issue "We can't turn on payments for you" no one was able to solve it. It's really a pity since this platform was cheerfully recommended by a friend who told me it was one of the best. Is it a lie actually ?

 

What exactly is the problem with those no payments allowance ?

 

Highlighted
Level 1

Can't turn on Payments

Hi Catheryn,

 

I think it's a pity that this issue cannot be solved even by the agents online on the chat.

After spending near 3 hours discussing endlessly with 4 different agents explaining the message issue "We can't turn on payments for you" no one was able to solve it. It's really a pity since this platform was cheerfully recommended by a friend who told me it was one of the best. Is it a lie actually ?

 

What exactly is the problem with those no payments allowance ?

Highlighted
Level 1

Can't turn on Payments

A shame !

 

I think it's a pity that this issue cannot be solved even by the agents online on the chat.

After spending near 3 hours discussing endlessly with 4 different agents explaining the message issue "We can't turn on payments for you" no one was able to solve it. It's really a pity since this platform was cheerfully recommended by a friend who told me it was one of the best. Is it a lie actually ?

 

What exactly is the problem with those no payments allowance ?

Highlighted
QuickBooks Team

Can't turn on Payments

Hi there, Vilevo,

 

I see that you've already spent a lot of time on this, but I want to make sure you get the answer you need why we're unable to turn on our QuickBooks Payments. At this time, QuickBooks Payments questions, especially ones of this nature, are handled exclusively by our phone support team.

 

Let me provide the link again on how to connect with us: Contact Payments Support

 

I appreciate your patience and you can always mention me if you have other questions. Take care always!

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