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E
elza1
May 28, 2026
Question

Inavlid document error when forwarding to

  • May 28, 2026
  • 4 replies
  • 19 views

Hello!

 

We use the expenses email address to forward contractor invoices and reimbursement request forms. It works well with contractor invoices but not with the reimbursement forms (both contain the same info). We keep getting this error (see attached), any ideas how to solve this? Forwarding to the expense email address works very well for our workflows. As far as I can see we follow all requirements for QB to process the file. 

 

Thanks in advance!

4 replies

D
Dandie_AQuickBooks Team
QuickBooks Team
May 28, 2026

Since you mentioned that both documents contain the same information and you're already following the requirements, let's try logging out of your account and signing back in using an incognito/private browser window to start fresh. This browser mode contains no historical cache data, which often causes inconsistent behavior like this.

 

Looking forward to your reply so we can assist you further!

E
elza1Author
May 29, 2026

Thank you for the quick response!

 

I opened QB in a private / incognito browser, forwarded the pdf to the expenses address, but still got the same error. 

In case useful, here's the type of info in the pdf - full name of the payee, their email, and itemised expenses to be reimbursed + sub total amount (table format)

S
SarahEKB
June 17, 2026

Sorry for the delayed response. Attached is a screenshot of the error.

 
 

 

 

 

J
JoelESQuickBooks Team
QuickBooks Team
June 17, 2026

The error you're seeing in your screenshot happens because QuickBooks is trying to process a 1 KB file called "image_1.gif.gif". Moreover, please know that all receipt files must be between 46 KB and 20 MB when forwarding them. I also recommend using the supported formats stated in-product, as in your screenshot, which are PDF, PNG, JPEG, and HEIC.

 

To get your receipt processed, please follow these steps:

 

  1. Save the actual Stripe receipt directly to your computer as a PDF or image file.
  2. Create a brand new email and attach the saved receipt.
  3. Send the new email to your custom QuickBooks address.

 

Feel free to leave us a Reply, and we'll be here to help.

S
SarahEKB
June 17, 2026

Thanks so much, this is super helpful. S

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