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Thanks for reaching out to us about your concern with Melio, @Sandor57.
Being able to get the support for the service you're subscribed to is what we wanted for you. However, Melio is a third-party service from QuickBooks and their support line is different from us.
The only information we can give to get their support is through this Melio support page: Get Melio App. You'll want to log multiple support requests so can cater your request.
Another option I would also recommend is finding a different app from our app website to process ACH. We have lots of tools you can choose from from our site: https://quickbooks.intuit.com/app/apps/home
Here at Intuit, we aim to understand better our customer's business needs within the software. This is why we welcome product suggestions to help improve our products and services. Changes in the program are released based on several factors, so we're unable to provide the turnaround time on when new features are released in QuickBooks. This info is controlled and handled mainly by the Developers Team.
You can share your suggestion within the program by following these steps in a web browser:
- Click the Gear icon and choose Feedback.
- Enter your suggestion for our engineers on the Feedback box.
- Once done, press Next to send it.
To be updated with the recent and upcoming changes for QuickBooks products, please visit these sites:
Please come back here if you need further help from us. I'll be right here to help you out with integrating applications in the program.
