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sandie289
July 28, 2021
Question

How to enter a debit card return?

  • July 28, 2021
  • 11 replies
  • 174 views
How do I show a debit card expense that was later cancelled out when the item was returned?

11 replies

DivinaMercy_N
DivinaMercy_NModerator
Moderator
July 28, 2021

Welcome to the QuickBooks Community, @sandie289.

 

I'm here to make sure you have an accurate record of your books in QuickBooks Online (QBO). 

 

Below are the steps you can perform to enter a debit card return. 

 

To start, you'll need to create a vendor credit to hit the expense accounts used for the vendor:

 

  1. Go to the + New button.
  2. Choose Vendor credit.
  3. From the Vendor dropdown, select your vendor.
  4. Enter the Category details or Item details depending on how you record purchases with this vendor.
  5. Then, click Save and close.

 

Next, you'll have to deposit the money you got from the refund:

 

  1. Navigate to the + New option.
  2. Click Bank Deposit.
  3. In the Account drop-down menu, choose the account where you got the refund.
  4. Fill in the needed fields.
  5. Then, select Save and close. 

 

Once done, you now need to connect the bank deposit to the vendor credit:

 

  1. Click + New.
  2. Choose Pay Bills.
  3. Select the bank deposit you just created. You’ll see the amount of the vendor credit in the Credit Applied field. The Total payment should be $0.00.
  4. Select Save and close.

 

For your reference, please see this article: Enter a refund from a vendor. 

 

However, if there's no bill made, you can create an expense transaction and bank deposit it directly. 

 

Monitoring all of your vendor transactions in QBO is easy. To do this you can run either a Balance detail report or a Transaction detail report. For the detailed steps, please visit this page: Print a customer or vendor register.

 

If you have more questions about entering debit card return in QBO, feel free to click the Reply button below. I'll get back to you as soon as I can. Have a good one. 

A
Advanced12
June 29, 2024

This is completely asinine. You make a purchase with a debit card with five items, you record this as an expense. You then return one of the items you should be able to record a credit to the debit card. Or enter a negative receipt or even a deposit to your bank account but deposits only allow you to choose from customers not vendors.  This process must be streamlined.

C
ChristineJoieRQuickBooks Team
QuickBooks Team
June 29, 2024

We acknowledge that this feature is relevant to your daily activities, Advanced12. I'll help you submit feedback to our product designer to discuss this debit card return concern in QuickBooks Online.

 

Since there isn't a way to record a debit card return and enter a bank deposit that can allow you to choose the vendors, we recommend sending feedback to our product developer. This way, they can review this function and consider adding it in the next system update.

 

Here's how:

 

  1. Navigate to the Gear icon in the upper right and press the Feedback button.
  2. Type a brief explanation of your concern in the field box.
  3. Click the Next button to submit. 

 

In addition, here's an article to explain the difference between bills, checks, and expenses. It illustrates how to pay the bill using the expense or check in QuickBooks Online.

 

Your ideas are valued, Advanced12. We are still available if you have other concerns with QuickBooks functionalities. Let me know by adding your comment to this forum.

J
jamespaul
Level 8
March 2, 2022

Hello, 9130 3495 7637 9896.

 

I'd like to help you out with the bill but I need more details from you. 

 

Do you have the same issue as sandie289? I've seen a couple of my colleagues giving out the steps. Which one did you follow? 

 

If you have a different concern regarding your bill, I'd appreciate if you could provide more details about it. This way, I'll come up with the best possible solution to help you out. 

 

Looking forward to your reply. 

A
ArielED
March 12, 2022

I think the problem they were facing was connecting the bank deposit to the vendor credit. In the steps it does not mention to use Account Payables when creating the deposit in the second step. If they don't use account payables they won't be able to "pay" (link credit with the deposit) the bill.

    G
    Geminyc
    August 22, 2023

    yes, I am facing that problem. It's been a year since someone responded to this and I see no solution...

     

    I followed the instructions. Step 3 is not possible to do... now I have negative numbers in my vendor account. 

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