password reset tool

Welcome to the Community @weberv2.

I'll be happy to help you get your password reset.

Could you send me a direct message with your email address, and which service you are trying to log into(Whether it's QuickBooks Online or Desktop).

I look forward to hearing from you so I can make sure you get logged in properly.

I am trying to reset the admin password. 

[removed]

Welcome aboard, weberv2.

I'm here to help reset the admin password in QuickBooks Desktop.

You can reset password using your challenge question within the QuickBooks system.

Here's how:

1. In the QuickBooks Desktop login screen, click I forgot my password.

2. Answer the security question.

3. Click OK.

4. Click Close.

5. Enter a new password and challenge question.

6. Click OK.

If you're unable to reset password through the challenge question, you can use the Automated Password Reset tool. Please follow the outlined steps in this article to download the tool (scroll-down to Reset Admin password using a reset code):

Reset password for QuickBooks Admin and other users

I'm here anytime you need assistance with your QuickBooks login.  You can reach me by clicking the Reply button below.

By all accounts, the ability to do that using a challenge question has not been an option for some time as it has been phased out.  In regards to your second suggestion, as stated in my post, which you are replying too, that did not work with the correctly entered information, hence my post.

Welcome aboard, weberv2.

I appreciate your prompt response about the password reset in QuickBooks Desktop.

Since you've already tried all the necessary troubleshooting steps, I encourage you to give us a call. Our Phone Support Specialist will be able to check your account details and help you reset the password.

Here's how you can reach them:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.

2. Click QuickBooks Desktop.

3. Choose your version.

4. Select a topic.

5.Click the Get Phone Number button.

If you need more help with the password reset, please don"t hesitate to let me know.

I appreciate the information.

Hello there weberv2,

I appreciate you for sharing your concern about the password reset. However, we have limited tools in this public forum. You can reach out to one of our Phone Support Representatives without letting them perform a screen share. They just need to check the email address associated to your QuickBooks license to successfully reset password through the tool.

Please keep me posted. I'll be here to help.

my email [email address removed] Forgot admin password and cannot get it to reset.  Cannot email invoices to customers from QuickBooks Desktop

Hi there, @deej.

Thanks for joining into this thread. Allow me to help ensure that you're able to reset your QuickBooks password. 

I appreciate you for following the steps provided by my colleague @AlcaeusF to reset your password using challenge questions within the QuickBooks system. Since it's still doesn't work, the other option is you can use the automated password reset tool. 

Let me walk you through the steps: 

1. Select the tool based on the version of QuickBooks you're using: https://passwordreset.quickbooks.com/app/qbdt/passwordreset.
2. Select your version of QuickBooks Desktop.
3. Fill in the QuickBooks license number and business info used when registering QuickBooks, then select Next.
4. Accept the license agreement. The Automated password reset tool will be downloaded automatically (if automatic download didn't work, select download now).
5. Run the Automated password reset tool.
6. Enter the token number received via email.
7. From QuickBooks Desktop Products drop-down, select the same QuickBooks version.
8. Select Browse for Company File, then choose the company file that you want to reset the password for.
9. Enter your New Password, then Confirm New Password.
10. Select Reset Password to complete the process.

For additional reference, you can check this article: Use the Automated Password Reset Tool for QuickBooks Desktop.

I also recommend calling our QuickBooks Desktop Support Team if you need further assistance with the steps. 

Here's how you can reach them:

1. Click this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select the version of QuickBooks, click Contact Us.
3. Type-in Technical Support on the search bar.
4. Click Get the Phone number below.

That should do it! You can now be able to open QuickBooks and log in to your company file using the new password you just set. If you have any additional questions about resitting your QuickBooks Password please let me know by clicking the Reply button below. I'm always here to help you out. 

I am trying to send an Invoice from Quickbooks, but I have forgotten my password.  I have a Gmail account .

My Quickbooks is Listed under [email address removed]

However I use [email address removed] mostly

Cell # is [removed]

Thank You Paul Leslie

Good to see you here in QuickBooks Community, Lesliegolf.

Allow me to help and guide you on how to reset your Gmail password so you can send Invoice to QuickBooks successfully.

In order to change your gmail password, you'll need to be sign in first. Let me provide you the steps: 

1. Open your Google Account.
2. Under "Security," select Signing in to Google.
3. Choose Password. You might need to sign in again. 
4. Enter your new password, then select Change Password. 

I also attached a couple of screenshots for your future reference: 

• Create invoices with payment link.
• QuickBooks will not accept my web mail password.

Please know that I'm just a post away if you have additional questions about sending invoice. I'm always here to help you out. 

The reset tool will not work for the admin I just upgraded to QB desktop 2019 and I need help immediately.  It will not let me log in states it needs to be updated and I need to process payroll this morning.

Michelle

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Craigs Tulsa RV

Thanks for coming to the Community for help, @mich19.

I appreciate you running the Automated Password Reset tool to fix the problem.

Try resetting the password using a challenge question. Here’s how:

1. Click the I forgot my password link in the QuickBooks Desktop login screen.
2. Enter the information asked on the form like license number for the QuickBooks you’re using, name, email address, phone number, and ZIP code used when you purchased the product.
3. If the information you entered is correct, click OK. 
4. Check the code sent to your email. Enter it in QuickBooks at your registered email address.
5. You’ll be guided by QuickBooks to create a new admin password.

If you continue to get the same result, check the information provided and make sure it matches with what’s in CAMPS. Check out this article for reference: Reset your password for QuickBooks Desktop.

That should get you on the right track.

Keep me updated on how that goes. I’m always here to help should you need anything else. Have a good one!

I can't get into my company files!  I don't know my password

I can't access my company files

Let's make that we've correctly entered them, Ted. 

It's possible that you've added a special character or any letter was entered in lower case instead of upper case. We can reset your password through the I forgot my password link and select the email address so we can reset it from there. 

If you have the admin access and need to reset it, you'll need to confirm some information as a security questions. 

The article on how to reset your password was already shared by my colleague above, but I'm going to give them to you again.

Please reach out to me if you need more help. 

[email address removed]  Quickbooks desk top pro 2019

I  transferred files to a new laptop and now cannot get into one of my accounts. This did not have a psssword in the past. I tried to reset this but each time I got a message that my password entered was not strong enough.

Hi mikerj,

You will be prompted to set up a password once the application detects that a QuickBooks Desktop company file has sensitive data. Let's make sure your password meets certain requirements.

Here are the minimum requirements for strong a password:

• At least 7 characters (letters, numbers, or special characters)
• At least 1 number
• At least 1 uppercase letter

To learn more about the Personally Identifiable Information (PII), you can open this article: Password security for QuickBooks Desktop.

I'll be around if you have any additional questions. Thanks.

My e-mail is [email address removed]

I'm trying to reset my admin password. Every time I hit forgot password it says Quickbooks can't start password reset. Try again in sometime. 

@karen reardon 

Which QB Desktop year version do you have?

I'll make sure you'll be able to reset your password, Karen.

In addition to Fiat Lux - ASIA, you'll want to ensure your QuickBooks Desktop (QBDT) is updated to the latest release. This way, we can guarantee the program is running on the newest features and fixes. I'd be glad to guide you how:

1. Go to the Help menu and select Update QuickBooks Desktop.
2. Select the Update Now tab. 
3. Click Get Updates to start the download.
4. When the download finishes, restart QuickBooks and accept the option to install the new release.

You can also see this link for more details: Update QuickBooks Desktop to the latest release.

Once done, you can now reset your admin passwords. If the issue remains, I propose contacting our support team. There, they can add you to the list of affected users who are unable to reset their admin passwords. They can also aid you in the workaround by sending your file to data services for a password reset.

I've also added this article that you can read to learn some tips in managing your Customer Account Management Portal (CAMPs) efficiently: Change, manage or update your Intuit account with CAMPs.

You're always welcome to come by in the Community space whenever you need help resetting your password or running your business. Our door is always open for you. Have a good one and keep safe!

When i try to sign in my time sheet it ssys my password ID no hood how do i fix proble.???

Need password reset [email address removed] for my t sheets account to clock in for my job