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W
weberv2
October 8, 2018
Question

password reset tool

  • October 8, 2018
  • 3 replies
  • 1 view

When I forgot my password I tried the link to reset it. When I enter my info, it says my phone number is not the one I registered with, though after checking my profile it shows that it is correct. Thoughts?

    3 replies

    S
    SterlingD
    October 8, 2018

    Welcome to the Community @weberv2.

     

    I'll be happy to help you get your password reset.

     

    Could you send me a direct message with your email address, and which service you are trying to log into(Whether it's QuickBooks Online or Desktop).

     

    I look forward to hearing from you so I can make sure you get logged in properly.

    W
    weberv2Author
    October 10, 2018

    I am trying to reset the admin password. 

     

    [removed]

    K
    KhimG
    Level 7
    May 17, 2019

    The reset tool will not work for the admin I just upgraded to QB desktop 2019 and I need help immediately.  It will not let me log in states it needs to be updated and I need to process payroll this morning.

     

    Michelle

    [removed]

    Craigs Tulsa RV


    Thanks for coming to the Community for help, @mich19.

     

    I appreciate you running the Automated Password Reset tool to fix the problem.


    Try resetting the password using a challenge question. Here’s how:

    1. Click the I forgot my password link in the QuickBooks Desktop login screen.
    2. Enter the information asked on the form like license number for the QuickBooks you’re using, name, email address, phone number, and ZIP code used when you purchased the product.
    3. If the information you entered is correct, click OK. 
    4. Check the code sent to your email. Enter it in QuickBooks at your registered email address.
    5. You’ll be guided by QuickBooks to create a new admin password.

    If you continue to get the same result, check the information provided and make sure it matches with what’s in CAMPS. Check out this article for reference: Reset your password for QuickBooks Desktop.

     

    That should get you on the right track.


    Keep me updated on how that goes. I’m always here to help should you need anything else. Have a good one!

    J
    JanyRoseB
    Level 5
    January 3, 2019

    Good to see you here in QuickBooks Community, Lesliegolf.

     

    Allow me to help and guide you on how to reset your Gmail password so you can send Invoice to QuickBooks successfully.

     

    In order to change your gmail password, you'll need to be sign in first. Let me provide you the steps: 

    1. Open your Google Account.
    2. Under "Security," select Signing in to Google.
    3. Choose Password. You might need to sign in again. 
    4. Enter your new password, then select Change Password. 

    I also attached a couple of screenshots for your future reference: 

    Please know that I'm just a post away if you have additional questions about sending invoice. I'm always here to help you out. 

    T
    Tomas0815
    January 9, 2023

    When i try to sign in my time sheet it ssys my password ID no hood how do i fix proble.???

     

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