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Same experience here. I opened up an account and successfully connected my checking account to it. When I tried to initiate a transfer from my checking account to the new Quickbooks Checking account it failed, so I initiated an ACH from my bank. Later that day after when I checked my Quickbooks Checking account, I saw that it was on hold with $0 balance, meanwhile the amount that I had transferred was gone from my main checking account. When I contacted Quickbooks support, I got conflicting answers as to why it was on hold. One person told me that the checking account was closed and that I would have to contact Green Dot Bank as to why that is the case. Another told me that Merchant Services had closed the account for unspecified reasons. Yet another person said that the reason it was closed is because they did not have enough information to open the account and that someone would reach out to me. The good news is that the transfer was rejected and returned back to my bank account after 3 days, but certainly does not inspire confidence- especially after reading about all of the experiences here. I am currently on hold to get down to the bottom of why the account was closed, but seriously reconsidering it based on all of the experiences here. What a cluster****...
Wow. They are even worse than I thought based on all of your responses. No closed account but I was going to warn everyone that once mobile deposit is approved you you can only deposit 10 checks a month by mobile deposit and there is no manual deposit. They take 10 days to process so it's not like they are taking a risk.
We get about 40 checks per month (and growing) so it's simply ridiculous.
The green dot service rep was making it up as she went but it seems pretty clear that we have to move banks. How annoying.
Going to check out square. Agree completely with the title of this thread.
Wow.. unbelievable. Esp that the thread has been open since October 2023, and more cases are popping up in April/May 2024. I just opened an account and set up envelopes, but I think I'll just go ahead to close it. My bank puts hold on large deposits too, but at least I know I get it after several business days and they won't just close my bank account!!
Thank you to those who have been posting about their experience.
Worst of the worst! I completely agree with the scammy part. Overpromise, underdeliver. Between quickbooks and credit karma, if you use either of these, these people have an abundance of your personal information that they can, will and do sell to third parties. Quickbooks Online, besides the fact that its a useless pile of garbage, collects your bank account information, credit card info, etc. These crooks know where you shop, what you buy, your interests, how much you make, your SSN, DL, family members, where you went to school and a whole lot more. And if you think these people aren't selling your info, you're crazy. I strongly suggest dropping anything to do with Intuit and do it quickly.
This just happened to me. Did you ever get the money returned?
I had to dispute the charges with my credit card company. The person I dealt with at Capital One said this isn't the first time she has heard of this with Intuit. Within 3 days I received an email from Intuit that they were reversing the charges. So, YES, I did get my money back, but I will not be removing my original review because frankly, I shouldn't have had to take such an aggressive path to get my money back. I still use QB desktop for Mac and it works great, it's fully paid for, no recurring monthly fees and it does exactly what I want it to do. Good luck getting your money back!
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