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helpinghandseast
February 18, 2023
Question

Where do I order my free card reader?

  • February 18, 2023
  • 6 replies
  • 240 views
It stated that once I downloaded the app, I could order my free card reader. I can order a card reader, but it’s not free?

    6 replies

    DivinaMercy_N
    DivinaMercy_NModerator
    Moderator
    February 18, 2023

    Hello there, @helpinghandseast. I'm here to ensure you'll be able to get a card reader.

     

    QuickBooks Card reader prices vary on their type, you can refer to this page to know more details: Mobile payments to do business, wherever there’s business.

     

    Once ready, here's how to order a card reader:

     

    1. Log in to the Merchant Service Center.
    2. Then, click the Account menu and select Order Card Reader.
    3. Next, click Place your order for the reader you want to order.
    4. Follow the onscreen steps to complete your order.

     

    For reference, check out this article: Order a card reader for QuickBooks GoPayment. 

     

    Once you get one, you now need to set this up. Follow the instructions in this link: Set up a card reader for QuickBooks GoPayment.

     

    I'm just around the corner to help if you have any other concerns about managing your account. Don't hesitate to post again here. Have a good one. 

    B
    Baker2023
    April 5, 2023

    This is didn't answer my same question! I got a notification from QBO app that I have an opportunity to get my free reader! I have not find such thig either. 

      L
      lin_jcaj
      Level 9
      November 4, 2023

      Hi, monicky. I understand how inconvenient it can be to experience delays in the order. Rest assured, we are committed to resolving this issue for you as quickly as possible.

       

      Sometimes, unforeseen circumstances such as weather conditions, logistical issues, or high shipping volumes can cause delays in the delivery process. To address the issue regarding your card reader not arriving on the said date, I recommend contacting our payments support team again. They have access to the necessary information and provide you with updates on the status of your ordered card reader.

       

      Once your order arrives, here's an informative article that can guide through the setup process: Set up a card reader for QuickBooks GoPayment.

       

      You can also check out this guide that delves into QuickBooks card readers and their compatibility with different programs or applications: QuickBooks Payments card reader features and compatibility.

       

      Feel free to post any time if you have other questions or concerns, not just limited to your card reader. I'm here to provide you with the assistance you need. 

      M
      monicky2000mn-gm
      November 4, 2023

      I finally got somebody on the phone and they knew absolutely nothing about the free card reader! If you ever do find out any information about the free card reader that is supposed to come with this app I will truly love to know!?

      T
      TJ2026
      May 28, 2026

      Quickbooks should respond to this actual post. I received the ad for a free card reader also but am prompted to purchase one upon clicking.this is a false advertisement that QuickBooks needs to make good on or explain. I'm very disappointed in the brand overall.

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