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NB34
Level 1

Scam Call

I received a phone call from "Intuit" today, it was an Indian man and he was telling me that the annual dues for my account were being declined. I said we pay monthly and there was a charge on the 5th of April, he said that's my monthly employee dues and that I need to pay my annual every year in April for $299.00. He directed me to where I need to update my information and everything there was up to date. I didn't give him any card infp over the phone.

My question is, is there an annual fee on top of the monthly fee that is paid?

22 Comments 22
Kristine Mae
Moderator

Scam Call

Let me ease your confusion, NB34.

 

There are two billing options for QuickBooks Online:

  • Monthly payment
  • Yearly payment

There isn't an annual payment on top of the monthly fee. It's a good thing that you didn't provide your credit card information. 

 

You also have the option to switch to annual or monthly billing.

 

Feel free to let us know if you have other questions. We'll get back to you as soon as we can. Keep safe!

Fiat Lux - ASIA
Level 15

Scam Call


@NB34 wrote:

He directed me to where I need to update my information and everything there was up to date.


 

@NB34 

As long as you didn't click any link he gave earlier, you should be ok. 

qcone
Level 1

Scam Call

We received a very similar phone call today, the man on the phone (also with an Indian accent) called from a Chicago, IL phone number and claimed that our annual payment did not go through. They asked for the name of the person who answered the phone call, but they also knew the name of our business. They sort of had us convinced for a minute but we did not give them any personal information. We asked them to call us back and gave them actual quickbooks support phone number!

MR88
Level 1

Scam Call

They took this one step further. I requested a call from QB support and when I got the call it sounded like the same guy who had been calling me. He offered help but transferred me to someone else he said could help me with my particular problem. I was on the phone with him for 1.5 hours. He helped and it was pretty muck like other calls but he did use a you tube video as an example; I don’t know if that’s typical or not. He even connected to view my screen using GlanceGuest. He then transferred me back to the first guy, first explaining that I had to update billing on my annual fee. It turned out to be ‘Jason’ who had called the previous times requesting an update. I went along, partly curious and partly exhausted for the 1.5 hours and all the QBO headaches I’ve had. I gave him my card number, called back shortly afterwards where a support person asked me to search the Intuit site for my transaction and it wasn’t there. 

The phone number he is calling from is [Removed] and the email after the call came from Robin at [email address removed]. The charge on my card says qbsupport, which I will of course dispute.

 

It is highly disturbing to me that they called me through the QuickBooks system when I requested a call!

CBlue
Level 3

Scam Call

I live in Canada. Today, I received a call from a (probably spoofed or fake) California number [Removed]. The man said he was from ''Intuit'', explained that they were receiving QuickBooks Online "Notifications" from my account. He wanted to ''help'' me fix that and wanted to ''verify'' my identity etc. I told him this sounded like a total scam; and requested him to just tell me how I could access those ''notifications''. Blah blah. Needless to say, I did not give any more details and he eventually ended the call because this phone exchange was going nowhere. Be careful people.

Alex M
QuickBooks Team

Scam Call

Hio there CBlue,

 

It's vital that you keep your personal information secure. Here at Intuit, we make keeping your data safe ap priority. I can point you in the right direction to report this suspicious call. 

 

In order to report this call, you'd need to reach out to our security team on the Intuit Security site. Please provide as many details as you can when adding information so that the security team has the complete situation. 

 

If you have any other questions, feel free to reach out here.

NumbersByNelson
Level 3

Scam Call

I got a similar call today.  I had posted a question on the Community site.  While I was on the support chat with Intuit, I got the phone call.  This guy wanted to screen share.  It didn't seem necessary, so I asked him for step by step instructions.  He was impatient and didn't want to wait until the situation was resolved.  He said again he needed to screen share.  I asked if he was with Intuit, he said he was not.  I asked how he got my number.  He said it was from my Community post.  

 

 

benson_rob
Level 1

Scam Call

Just a heads up as this is still going on.

Received a call today with the same MO.

I looked up this thread while he was talking.

Told him to get a real job and to have a nice day  ;-)

Be careful as it was one of the most polished presentations I've heard to date.

Tcbad
Level 1

Scam Call

Happened with robo call today

frllc315
Level 1

Scam Call

I just received a call today 2/25/22 with same info! 

WTVA
Level 2

Scam Call

We had the same call today 3/1/22.  Fortunately, we're aware of these folks, as they nailed us four years ago for $1199 for "support."

 

Today, they claimed our card "on file" was declined for our annual subscription of $399 (wrong) - which renews in the 4th quarter each year and already processed.  He wanted a new card number.  I asked him for our Quickbooks customer number and tax ID, which he could not provide.  I asked him what version of QB he showed we used.  He couldn't answer.  He then asked to link in to our company file to determine why the current card wasn't working.

 

PS:  Here's the fraudsters' information.  STAY AWAY!!!!
[removed]

I told him in unpolite terms to get lost.

Jlozano100
Level 1

Scam Call

I just received an email that looked fairly official stating that my renewal would be charged and I don't even use this service. 

Tori B
QuickBooks Team

Scam Call

Hey there, @Jlozano100.

 

Thanks for taking the time to follow the thread and sharing your concerns here in the QuickBooks Community. 

 

Since you don't have service, I recommend reporting this to our Intuit Security Team. This way, our security team can review it and build a case. Please be sure to provide as many details as possible. You can use the link I've included below to report this to the Security Team. 

 

 

Please let me know if you have any questions or concerns. Take care, and have a great day ahead! 

twilliams1
Level 2

Scam Call

Just received a similar call today. My office gave me a message to call "Jasmine" back, but when I called they did not put me through to "Jasmine". The person who answered told me that our annual renewal did not process because our credit card expired. When I asked him for what product (as we have several), he told me it was Desktop Support. I told him we did not have anything renewing at this time, and he insisted it expired on February 25th. I believe he was trying to get me to give him my credit card information.

WTVA
Level 2

Scam Call

Caveat to our post from 3/1/22 - 

 

Our company president was alerted by a monitoring service that someone from "Intuit" tried to back door charge something similar via his personal info for an "annual subscription."  Fortunately, he's got alerts set for fraudulent activity.

 

So beware the scammers!

 

 

LJW1963
Level 1

Scam Call

Just received a call from [removed] indicating QB service cancelled because credit card expired. Per my account all is active and annual fee was charged per credit card statement. I did not call the number back. 

Grant7777
Level 1

Scam Call

I received 2 calls from Intuit urging me to pay 299.00 for 2 years of customer support.  I told them I didn't want it and they told me it would be a 1000.00 per call for customer support if we had an issue. I asked what kind of bullsht is that? He didn't know what to say!  I have used customer support once in 12 years so this sounds like a scam.  Anyone else get this bull call?

 

Grant Allendorf Vermont

katherinejoyceO
QuickBooks Team

Scam Call

Thanks for following this thread, @Grant7777. I appreciate you for bringing this matter to our attention. Know that we're committed to protecting and securing your personal and financial information. 

 

I'm sharing with you this worth reading article to help you learn about identifying and preventing suspicious activity, phishing scams and potential fraud.

 

For all your security concerns, send the information directly to our security team at https://security.intuit.com/contact-us.

 

Let me know if you have other questions. I'm always around to help. 

Stocker 1
Level 1

Scam Call

Still an ongoing issue; just received a phone call, that our quickbooks renewal was due. I asked to take a message and # given is "unavailable" when you call back.    

LollyNino_C
QuickBooks Team

Scam Call

It's our priority to help ensure your personal information is secure, @Stocker 1

 

It's vital that you keep your personal information secure. Here at Intuit, we make keeping your data safe ap priority. I can point you in the right direction to report this suspicious call. 

 

 You can use the link I've included below to report this to the Security Team: Intuit Privacy and Security site if you find the reseller of the product suspicious, like reporting a potential technical support scam. 

 

If you have additional questions in mind about security and QuickBooks, feel free to place a comment by hitting the Reply button. I'd be happy to help. Stay safe and well! 

Mandy H
Level 1

Scam Call

I just got a call saying the annual QB support charge was unable to renew and needed an updated form of payment. I said that's strange because my card does not expire yet. I looked up my acct and everything is good.  She said it would not show up where the regular renewal was, this was an additional feature. She said "go ahead and click Ctrl 1 and you should see a pop up" I did not go ahead and click Ctrl anything. I said if I had a problem with my services later, I would call QB directly.

Fishy, fishy

ReenFD
Level 1

Scam Call

"Jacob" from this company just called me. Came up as 'Anonymous' on the caller-id. I told him I need a legitimate phone number for security purposes and that I would call back. He gave me a phone number ending in #9213 - when you Google this number, a closed company in the midwest shows up. 

 

He gave me the same spiel as others have posted. Our "annual" QuickBooks Desktop somethingsomething expired. I said no, I just paid that 6 days ago. This same company had called me about a week or two prior to this also giving me this same line. I said I would call QuickBooks and sort it out. 

 

I called QB again today and they confirmed our account is just fine. Everything is current, and there is no 'annual fee' as we pay for service monthly. Additionally, I just updated our company file with new CC info, as the previous card had expired. 

 

I called this company back and informed them I was recording the call. This time, the guy said I wasn't allowed to do that. I said I am definitely allowed to do that as long as I inform him of such. He fought with me about it, and I said I need to be taken off your calling list. He asked for more information, to which I declined. I said remove our number, I just spoke to QB and they confirmed our account is fine so clearly you are not legit. The three times I've spoken with this "company" it has been individuals with a heavy Indian accent. Likely robo-dialing and trying to make you think there's something wrong with your QB.

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