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Level 1

Scam Call

I received a phone call from "Intuit" today, it was an Indian man and he was telling me that the annual dues for my account were being declined. I said we pay monthly and there was a charge on the 5th of April, he said that's my monthly employee dues and that I need to pay my annual every year in April for $299.00. He directed me to where I need to update my information and everything there was up to date. I didn't give him any card infp over the phone.

My question is, is there an annual fee on top of the monthly fee that is paid?

Kristine Mae
QuickBooks Team

Scam Call

Let me ease your confusion, NB34.


There are two billing options for QuickBooks Online:

  • Monthly payment
  • Yearly payment

There isn't an annual payment on top of the monthly fee. It's a good thing that you didn't provide your credit card information. 


You also have the option to switch to annual or monthly billing.


Feel free to let us know if you have other questions. We'll get back to you as soon as we can. Keep safe!

Fiat Lux - ASIA
Level 15

Scam Call

@NB34 wrote:

He directed me to where I need to update my information and everything there was up to date.



As long as you didn't click any link he gave earlier, you should be ok. 

Level 1

Scam Call

We received a very similar phone call today, the man on the phone (also with an Indian accent) called from a Chicago, IL phone number and claimed that our annual payment did not go through. They asked for the name of the person who answered the phone call, but they also knew the name of our business. They sort of had us convinced for a minute but we did not give them any personal information. We asked them to call us back and gave them actual quickbooks support phone number!

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