Scam Call

Let me ease your confusion, NB34.

There are two billing options for QuickBooks Online:

• Monthly payment
• Yearly payment

There isn't an annual payment on top of the monthly fee. It's a good thing that you didn't provide your credit card information. 

You also have the option to switch to annual or monthly billing.

Feel free to let us know if you have other questions. We'll get back to you as soon as we can. Keep safe!

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@NB34 wrote:

He directed me to where I need to update my information and everything there was up to date.

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@NB34 

As long as you didn't click any link he gave earlier, you should be ok. 

We received a very similar phone call today, the man on the phone (also with an Indian accent) called from a Chicago, IL phone number and claimed that our annual payment did not go through. They asked for the name of the person who answered the phone call, but they also knew the name of our business. They sort of had us convinced for a minute but we did not give them any personal information. We asked them to call us back and gave them actual quickbooks support phone number!

They took this one step further. I requested a call from QB support and when I got the call it sounded like the same guy who had been calling me. He offered help but transferred me to someone else he said could help me with my particular problem. I was on the phone with him for 1.5 hours. He helped and it was pretty muck like other calls but he did use a you tube video as an example; I don’t know if that’s typical or not. He even connected to view my screen using GlanceGuest. He then transferred me back to the first guy, first explaining that I had to update billing on my annual fee. It turned out to be ‘Jason’ who had called the previous times requesting an update. I went along, partly curious and partly exhausted for the 1.5 hours and all the QBO headaches I’ve had. I gave him my card number, called back shortly afterwards where a support person asked me to search the Intuit site for my transaction and it wasn’t there. 

The phone number he is calling from is [Removed] and the email after the call came from Robin at [email address removed]. The charge on my card says qbsupport, which I will of course dispute.

It is highly disturbing to me that they called me through the QuickBooks system when I requested a call!

I live in Canada. Today, I received a call from a (probably spoofed or fake) California number [Removed]. The man said he was from ''Intuit'', explained that they were receiving QuickBooks Online "Notifications" from my account. He wanted to ''help'' me fix that and wanted to ''verify'' my identity etc. I told him this sounded like a total scam; and requested him to just tell me how I could access those ''notifications''. Blah blah. Needless to say, I did not give any more details and he eventually ended the call because this phone exchange was going nowhere. Be careful people.

Just a heads up as this is still going on.

Received a call today with the same MO.

I looked up this thread while he was talking.

Told him to get a real job and to have a nice day  ;-)

Be careful as it was one of the most polished presentations I've heard to date.

I just received a call today 2/25/22 with same info! 

We had the same call today 3/1/22.  Fortunately, we're aware of these folks, as they nailed us four years ago for $1199 for "support."

Today, they claimed our card "on file" was declined for our annual subscription of $399 (wrong) - which renews in the 4th quarter each year and already processed.  He wanted a new card number.  I asked him for our Quickbooks customer number and tax ID, which he could not provide.  I asked him what version of QB he showed we used.  He couldn't answer.  He then asked to link in to our company file to determine why the current card wasn't working.

PS:  Here's the fraudsters' information.  STAY AWAY!!!!
[removed]

I told him in unpolite terms to get lost.

I received 2 calls from Intuit urging me to pay 299.00 for 2 years of customer support.  I told them I didn't want it and they told me it would be a 1000.00 per call for customer support if we had an issue. I asked what kind of bullsht is that? He didn't know what to say!  I have used customer support once in 12 years so this sounds like a scam.  Anyone else get this bull call?

Grant Allendorf Vermont

I just got a call saying the annual QB support charge was unable to renew and needed an updated form of payment. I said that's strange because my card does not expire yet. I looked up my acct and everything is good.  She said it would not show up where the regular renewal was, this was an additional feature. She said "go ahead and click Ctrl 1 and you should see a pop up" I did not go ahead and click Ctrl anything. I said if I had a problem with my services later, I would call QB directly.

Fishy, fishy