Shopify

Viewing the Shopify orders paid via Paypal is essential to monitor the business transactions, JDM160. I recognize the challenge of seeking support, so I'll note your interaction with our live expert. In the meantime, I'll direct you to the correct support to handle this issue.

Please know that QuickBooks Online relies on Shopify's data, which means that the app dictates the transactions recorded in QuickBooks. If the missing entries are old, you can enter them manually.

Additionally, I recommend contacting Shopify's Customer Support for further assistance. They can help determine why some transactions did not import and verify payments that are in a different payment gateway.

Once everything is set, refer to these resources to match transactions and reconcile your accounts:

• Categorize and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

I'm only a few clicks away if you have further concerns with Shopify and PayPal in QuickBooks. I'll be around to help you out again.

@JDM160 

The connector you are using is not reliable. Consider to replace it with another one.

Yes, that is painfully obvious at this point unfortunately.  What app do you recommend?  I really don't want to pay for third party aps when this functionality is advertised and promised with the QuickBooks online subscription.

Regards,

Jon

Yes, that is painfully obvious at this point unfortunately.  What app do you recommend?  I really don't want to pay for third party aps when this functionality is advertised and promised with the QuickBooks online subscription.

Regards,

Jon

Shopify tells me I must speak with Quickbooks regarding this issue...

You can explore this app.

https://partnerstack.synder.com/quickbooks