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aaag
Level 2

frozen Quickbooks desktop pro

i went to save a report. The save screen came up. Now everything is frozen

3 Comments 3
Fiat Lux - ASIA
Level 15

frozen Quickbooks desktop pro

Can you reopen your company file?

RoseJillB
QuickBooks Team

frozen Quickbooks desktop pro

I’ll be delighted to share a way to rectify your concern about QuickBooks Desktop (QBDT) being unresponsive, @aaag.

 

To start, we can perform troubleshooting steps to fix this type of issue. , we can start by running Quick Fix my Program from the QuickBooks Tool Hub. First off, please make sure your QuickBooks Desktop is up to date. Then, download and install the QuickBooks Tool Hub. Here’s how:

 

  1. Close your QuickBooks account.
  2. Download the most recent version of the QuickBooks Tool Hub, then save the file somewhere you can easily spot it.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Pay heed to the onscreen prompts to install, then agree to the terms and conditions.
  5. When the installation completes, click the icon on the Windows desktop to open the tool hub.

 

 Then, performs the steps below to repair your QuickBooks.

 

  1. In the QuickBooks Tools Hub, select Program Problems.
  2. Click Quick Fix my Program.
  3. Start QuickBooks Desktop and open your data file.

 

Moreover, you can check out this article for more information: Fix issues when QuickBooks has stopped working.

 

Additionally, I've added an article that'll help you customize, also save the current customized setting of the report:

 

 

Let me know if you have more concerns with any QuickBooks-related matters. Stay safe!

aaag
Level 2

frozen Quickbooks desktop pro

Thanks for your reply.  I could not "

  1. Close your QuickBooks account."  because Quickbooks was frozen.  I killed the thread with Task Manager and when it reopened the problem was gone. 

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