Question

Getting a query processing error? Won’t let me make invoices.

Forum|Forum|4 years ago
December 14, 2021
2 replies
2 views

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QuickBooks Online

L

LeizylM

QuickBooks Team

It's nice to see you here, TKtruck18.

I'm here to help you create an invoice successfully in QuickBooks Online.

There are times that your default browser is filled with data and temporary files from previously visited websites. With this said, I recommend using a private browser. Doing so helps isolate the issue. You can use the keyboard shortcuts below:

Press Ctrl + Shift + N (Google Chrome).
Ctrl + Shift + P (Firefox).
Control + Option + P (Safari).

Once you've opened a private browser, try to create a new invoice again. You can also use another supported browser to open your account and save your transaction. This might be a temporary issue with QuickBooks and the current browser you're using.

Additionally, I recommend visiting the following article to learn about how to print invoices or get a link to share with customers listed in QuickBooks: Create invoices in QuickBooks Online.

Also, there are several financial reports you can run to track your sales income in QuickBooks. They will show you helpful insights on the things you buy and sell, and the status of your inventory.

You're always welcome to post any questions you have in this space related to invoices. I'll be happy to help you some more. Have a good day.

S

Sharifriend

I’m getting the same. It is letting me invoice, but the error keeps popping up and I cannot access my estimates.

katherinejoyceO

Level 9

Thanks for following this thread, @Sharifriend. I want to have this issue fixed in no time.

Since the troubleshooting steps shared by my peer didn't work, I'd suggest reaching out to our Customer Care team at this point. They can pull up your account and do a screen-sharing session better check the problem.

Here's how:

Go to the Help (?) menu, then select Assistant and get quick, personalized answers.
Select a suggested option, or type a question or topic you need help with.
Select Talk to a human, then choose a way to connect with us:

- - Start a chat with a support expert.
  - Get a callback from the next available expert.

For future reference, read through this article to learn more about the new estimates and invoices.

Feel free to visit the Community if you have other concerns. We're always around to help you. Take care!

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