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24 replies

SophiaAnnL
SophiaAnnL
Level 5
October 19, 2018

Hey there, rusticfarmtofork,

Deleted transactions shouldn't be a worry for you. We have methods on how to fix them in QuickBooks, and I'd be happy to show you.

All you need to do is re-enter the transaction and re-reconcile it. This process is called mini reconciliation or special reconciliation. If this transaction was downloaded from your bank, you can simply go back to the online banking section and add it again.

Here's an article for more details: Reconcile previously deleted and re-entered checking or credit card transactions

The Comments section below is the best place to ask questions or post any other concerns, if you have any. Don't hesitate to give me a shout and I'll be with you right away.

    Tashie
    February 6, 2019

    A payment from 3 years ago  was deleted in error. My  current reconciliation is off by this amount. How do i rectify this?

     

    Catherine_B
    Level 9
    February 6, 2019

    I'd be glad to help you correct your reconciliation, Tashie.

     

    In QuickBooks, create the payment transaction with the correct information first. Then, reconcile again. 

     

    The articles below can help you troubleshoot reconciliations: 

    Don't hesitate to comment below or post again if you have further questions. 

    jaffakatie
    July 28, 2019
    My account won't reconcile. I manually entered bank transactions because of no bank feed from this small bank. They were all reconciled for 3 financial quarters. I've since found I can download a bank file and upload into QBO. I did this and reviewed and added them, then deleted the older manually entered transactions. Now I tried to reconcile, but it is still seeing previously reconciled and now deleted transactions. I manually reconciled the new transactions. I can find audit log of old reconciled transactions but I can't change delete or just plain get rid of them I cannot reconcile>choose account>change to some min rec forward date - I don't seem to be able to find how to do this. This is incredibly frustrating.
      JessT
      JessTModerator
      Moderator
      July 28, 2019

      Hi jaffakatie,


      I know reconciliation can be challenging at times, especially if you’re dealing with historical transactions. I got your back and we’ll get through this.


      Please double-check your bank register to see if the old transactions have duplicates or if they are really marked as reconciled. I know you deleted the old ones and reconciled (has R marks) the replacements. However, only the unreconciled and duplicates ones will show up when you reconcile.


      If you can’t find duplicates or unreconciled transactions, you can do the basic browser troubleshooting steps to see if this is caused by a browser issue.


      You can log in to QuickBooks in a private window and then reconcile. This is a good way to start checking it. If it looks good, you can go back to your regular browser and clear its cache. If you still see them, please try using other browsers like Chrome, Edge, Mozilla Firefox, or Safari to isolate the case.

       

      Going forward, if you will upload transactions, just exclude the ones you've already entered in the register. To do this, just select the them, click Batch Actions and choose Exclude Selected.

       

      I'm just around if you need more help with your reconciliation.

      adejohn
      December 7, 2020

      Good Afternoon, 


      We have a payment that was deleted from 2019, our reconciled balance is off by $700 which was the amount that was deleted. I tried added a general journal for that amount but the balance is still off by $700. Do you have any insight on what we can do? 

       

      Thanks.

      K_Siman
      K_Siman
      Level 1
      December 7, 2020

      Hello @adejohn! Thanks for reaching out to us here in the Community. Hope you had a great weekend. :)

       

      I'd recommend double-checking your journal entry and making sure the date on it is correct. If it isn't dated for 2019, that could be why the balance is still off. You can do this by finding that entry in your register for that account. 

      1. While logged in as Master Admin, go to Accounting and then Chart of Accounts.
      2. Click on View Register to the right of the account.
      3. Find the journal entry and check the date.
      4. Then, click in the blank box that is after Deposit until you see an "R".

      If you need any more clarity or have any questions, please don't hesitate to respond to this post. We're all happy to help you!

      whagacctnt
      December 6, 2022
      No text available
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