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Level 1

I cannot record cash receipts/

Can enter the name, amount and date
2 Comments 2
QuickBooks Team

I cannot record cash receipts/

Thanks for posting in the Community today, @Peyton1. I'm here to help ensure you can enter the details of your sales receipt. 


As our initial troubleshooting steps, let's use a private or incognito window to confirm browser-related problems. Use these keyboard shortcut keys below: 


  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N


Log in to your QuickBooks account and check if you can create a sales receipt successfully. If it works, go back to your regular browser and start clearing its cache to refresh the program. 


If the issue is still there, make sure you're using a supported, up-to-date browser.


For future reference, check out this article to get more ideas about the difference between an invoice, sales receipt, bill, and statement


Keep in touch if you have additional or other concerns. We're always here to help. 

QuickBooks Team

I cannot record cash receipts/

Hi, @Peyton1.

Hope you’re doing great. I wanted to see how everything is going about fixing errors in recording sales receipts. Was it resolved?

Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

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