Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?

8 replies

MariaSoledadG
MariaSoledadGQuickBooks Team
QuickBooks Team
July 13, 2024

Hello there, Danny.

 

When you say random changes to your bills, do you mean there are changes made to your bill by the system? I hope you can give me more details about your issue so we can properly address your concerns. Can you send me a screenshot so we'll be able to check what is happening? 

 

Anyway, if you have any other concerns, let me know so we can get back to you as soon as possible. We're always here to help.

T
TriciaThompson
July 25, 2024

Melio through quickbooks online also made 6 pages worth of edits (somewhere around 24 per page) mostly from 4 am to 4:15 am when nobody was logged into the computer. Most were to bills from 2021 and 2022 but a couple were current this year. Most were nuisance like removing my separate lines of freight, material, supplies and combining them to one. Taking away employee purchase lines and moving everything into freight etc.

but also duplicate checks were written from back in 2021 or 2022 that threw off the financial reports.

I asked Melio to disconnect completely.

Is quickbooks online now free from random edits in my name?

J
JorgetteGQuickBooks Team
QuickBooks Team
July 25, 2024

We appreciate you reaching out about this matter, Tricia. Ensuring the security of your account is our utmost priority and we want to make sure you feel confident using QuickBooks Online (QBO).

 

We are pleased to see that you're vigilant about your company file and were able to identify this unusual behavior.

 

As of May 21, 2024, we have discontinued Bill Pay powered by Melio in QBO. However, users can still use the third-party app integration to sync information in QBO.

 

QuickBooks will rely on Melio for data synchronization, since you have confirmed that you have fully disconnected Melio from your file, there shouldn't be any more data syncing from Melio to your file.

 

Nonetheless, we want to ensure that you don't encounter the same situation again. In the event that you face a similar scenario, I recommend reaching out to Melio's live support to help you identify the root cause of the issue and find a resolution.

 

Additionally, we wish to draw attention to pertinent resources within QuickBooks that could greatly aid you in managing your bills and understanding these changes:

 

 

Should you have any other concerns apart from managing your bills, please feel free to leave a comment below, and you can always count on us to assist you.

D
danny-diiorioAuthor
July 13, 2024

I have just opened Melio to sync with Quickbooks and noticed the last sync was date stamped the same time as the audit report stated I created PayBill expense etc

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement